Everstone to sell its customer experience platform ‘Everise’ to Brookfield

Jade Randall

4 min read

Sudhir Agarwal to continue as the CEO

8th December 2020, Singapore — The Everstone Group (Everstone) today announced that it has reached an agreement to sell Everise — an Everstone controlled entity founded in partnership with Sudhir Agarwal led Sunrise BPO (Sunrise) — to Brookfield Business Partners and its institutional partners (Brookfield). Sudhir Agarwal, Founder & CEO, Everise will continue in his role.

Everise is a Singapore-headquartered, next-generation customer experience (CX) solutions and technology company. Everise first acquired C3, a US-based BPO company, from Stone Point Capital in December 2016. Through operational excellence and subsequent acquisitions, Everise rapidly evolved from a pure-play call centre business into an end-to-end vendor of customer experience management and digital services. Today, it is one of the fastest-growing businesses with an established market share in the Healthcare, emerging Tech and Smart Home segments, and a growing base of marquee customers, primarily in the US.

“Everise is a case study for transforming an old-world business into a next-generation customer experience platform. By employing exceptional management and operational capabilities along with a combination of organic and inorganic growth in the digital segments, Everise has registered accelerating revenues and profitability. I would like to thank Sudhir Agarwal for his phenomenal leadership. I have no doubt that he, along with Brookfield, will continue to create tremendous value.” said Sameer Sain, Co-founder and CEO, Everstone Group.

“The partnership with Everstone enabled us to build an exceptional platform under Everise and I thank Everstone for being an amazingly supportive partner and building this business with me from conception to our strong position today,” Sudhir Agarwal, Founder and CEO, Everise remarked. He added, “I am confident and proud to have found the right partner in Brookfield, who are well-positioned to support our growth as a leading global customer experience company.” 

Everise Founder and CEO, Sudhir Agarwal

Aditya Joshi, Senior Vice President, Brookfield Business Partners
, said, “In Everise, we see a high-quality customer experience solutions provider with deep domain capabilities in attractive healthcare and tech verticals, serving a diverse set of marquee global customers. Its strong management team and differentiated business model positions the company well for further global growth.” 

Everstone is one of the leading investors in IT-enabled services globally, and owns significant stakes in Servion, an India based Customer Experience (CX) solutions provider; Omega Healthcare, the largest offshore healthcare revenue cycle management business servicing the US healthcare industry; and Infostretch, a pure-play digital engineering services firm headquartered in the US.

“This transaction caps an excellent 12-month period for our tech services practice, starting with the investments in Omega Healthcare and Infostretch, and ending with the exit from Everise,” reflected Avnish Mehra, Senior Managing Director of Everstone Capital.

About Everstone Group 

Everstone is one of Asia’s premier investment groups focused on cross border North America — Asia investments as well as domestic investments in India and Southeast Asia. The group has assets of more than US$5 billion across private equity, real estate, infrastructure, and venture capital. Everstone has a significant resource base across its offices in New York, India, Singapore, London, and Mauritius, comprising best-of-breed investing, operations and strategic resources with significant experience and skills. For more information, visit www.everstonecapital.com and 

About Everise 

Everise is a next-generation customer experience (CX) solutions and technology company helping enterprises experience resilient growth throughout the customer lifecycle. They extend CX transformation to high-growth and Fortune 500 enterprises across all customer touchpoints, to transform their consumers into fans and products into passions through three distinct verticals: Customer Experience, Product Experience and Digital Experience.

Everise offers a combination of domestic, near-shore off-shore and home-based resources that ensure their partners settle into the kind of right-shoring mix that keeps customer satisfaction high while optimizing expenses. Their award-winning culture allows them to retain top talent year-round, thus enabling high performing CX from seven strategic markets that is scalable, secure, agile, fluent and available to 6.3 billion customers. To know more visit: https://weareeverise.com/ 

For Media enquiries contact: 

Karen Anand
Assistant Vice President, Communications & Marketing, Everstone Group
+91 98333 72732

Chris Greenough
Chief Marketing Officer, Everise

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