Home

A rapidly changing and challenging business environment is forcing brands into a two-front battle against technology disruption and unpredictable market volatility. To succeed, leading businesses are turning to disruptive outsourcing partners, who help mitigate their risks through a portfolio of offshore delivery centers equipped with product support experience. Although offshoring product support is not a new trend, many nascent software and hardware companies have yet to gain the full benefits of an offshore product experience.

One of the more compelling but least examined impacts of the pandemic relates to how the surge of remote work has shifted the labor market and altered the criteria talent acquisition professionals employ when evaluating the suitability of potential candidates.

Among the many impacts of the pandemic on economic life has been the need for brands and customers to figure out how to better interface with one another from a distance. In the short term this usually meant greater reliance on phone and chat-based interactions, however in 2020, the world quickly learned that these services - typically delivered via tightly packed contact centers - were themselves untenable.