Everise Recognized for Customer Experience Innovation in 2021 AI Breakthrough Awards

Jade Randall

3 min read

Prestigious Annual Awards Program Honors Standout AI and Machine Learning Solutions and Companies.

23rd June 2021, Los Angeles, California — AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies, and products in the global Artificial Intelligence (AI) market, today announced that Everise, a next-generation outsourced customer experience firm, has been selected as the winner of “Best AI-based Solution for Customer Service” in the fourth annual AI Breakthrough Awards program.

Everise is a technology-enabled outsourcing firm with experience transforming healthcare and technology experiences globally. Some of the world’s most loved brands have products and services that are perfected, protected, supported, and sold by Everise.

Everise’s breakthrough artificial intelligence technology is powering vital customer experience (CX) evolution for thousands of clients around the world. The company’s proprietary chatbot and IVR solution can significantly reduce pressure on existing teams and fluidly scale to meet spikes in demand. Additionally, with chat logs available for live agents to access, the solution increases response time, enabling first contact resolution and reducing cost-to-serve for the client. When clients are committed to leveraging intelligent technologies to improve the customer experience, results are inevitable.

Everise’s Award Winning Breakthrough Case Study

“Digital transformation is a topic that everybody seems to talk about, but relatively few take action on it. Everise is one of these few innovators driving innovation and digital transformation, reinventing the way organizations deliver and improve customer experiences,” said James Johnson, managing director, AI Breakthrough. “In today’s experience-led economy, people want a seamless personal experience Everise is up-leveling customer service for this new economy, with breakthrough solutions that we are proud to recognize in our 2021 AI Breakthrough Awards program.” 

The mission of the AI Breakthrough Awards is to honor excellence and recognize the innovation, hard work, and success in a range of AI and machine learning related categories, including AI platforms, Deep Learning, Smart Robotics, Business Intelligence, Natural Language Processing, industry-specific AI applications and many more. This year’s program attracted more than 2,850 nominations from over 17 different countries throughout the world.

“Everise is a flexible organization and we want to be incredibly agile in the way we engage with clients. That means adapting to their needs. One recent client was trying to adapt to their customer base of older people who were distrustful of, and easily frustrated with technology,” said Sudhir Agarwal, Founder and CEO of Everise. “Our client was laser-focused on smoothly evolving their monolithic set of support technologies to position them at the forefront of the global support ecosystem, which Everise helped them to do. We deeply appreciate the incredible recognition and award we have received from AI Breakthrough.” 

This is Everise’s second AI Breakthrough Award, winning for Best BI Visualization in 2020.

About AI Breakthrough

Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the AI Breakthrough Awards program is devoted to honoring excellence in Artificial Intelligence technologies, services, companies, and products. The AI Breakthrough Awards provide public recognition for the achievements of AI companies and products in categories including AI Platforms, Robotics, Business Intelligence, AI Hardware, NLP, Vision, Biometrics, and more. For more information visit AIBreakthroughAwards.com.

About Everise

Everise is a technology-enabled outsourcing firm with expertise in transforming healthcare and technology experiences globally. The Company’s unique approach combines customer and technical support services with AI, robotic process automation, analytics, and secure cloud-based technology. Some of the world’s most loved brands have products and services that are perfected, protected, supported, and sold by Everise. To know more visit: https://weareeverise.com/

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