How the Keep Call Centers in America Act Will Reshape CX
When legislation promises to “bring jobs back home,” it’s easy to assume it will strengthen both the economy and customer service. But the Keeping the Call Centers in America Act of 2025 overlooks deeper issues driving the problem.
#1 AHT and FCR Performancein End-to-End AirlinePassenger Support
A leading U.S. airline operating passenger-facing services across the full flight lifecycle—from booking through baggage claim—serving high volumes of travelers through complex, time-sensitive customer interactions.