Jade Randall
September 2020 · 3 min read
Everise Recognized As Enterprise Tech Leader
Forward thinking BPO helps cloud-ready businesses to scale
15th September 2020, Singapore — Sudhir Agarwal, Founder and CEO of CX Transformation company Everise, has been recognised as one of Business Insider’s 100 People Transforming Business in Asia for 2020.
Ranked in the Enterprise Technology category, Agarwal is prestigiously listed alongside other outstanding CEOs, including those from Canva, Atlassian, Synspective Inc., Block.one, HCL Technologies, Acronis, Appier, Practifi and Dropee.
“I am delighted to be recognised among such esteemed colleagues because I truly believe that disruptive outsourcing solutions are challenging traditional methods of doing business. Outsourcing drives competitive advantage and will shape the business model of the future,” says Agarwal.
The COVID-19 pandemic has forever changed the way we do business. Organizations have had to embrace digital transformation and become cloud-ready.
Agarwal says that, “Being cloud-ready better lends a business model to outsourcing core services such as customer experience, digital experience, and product experience. And the aim of outsourcing will not be to lower costs by cutting jobs, but to improve the businesses’ competitiveness and their ability to innovate.” Underscoring Agarwal’s sentiments, Deloitte research found in 2018 that 93% of organizations were considering or had already adopted cloud services to improve outsourcing.
“Outsourcing helps shape local businesses for global distribution. Businesses are setting up to operate as a blend of work-at-home and brick-and-mortar models,” he added. “Which is where Everise comes in. We help businesses take care of their brand experiences by transforming a brand’s customers into fans and their products into passions.”
To achieve this, Everise prioritised people and created a people-first culture. Established four years ago as a next-generation BPO, Everise created an award-winning remote agent solution, which over the past few months has been proven as a stable work-at-home business model. Since its inception in 2016, the company has grown to a $350 million-dollar company with 10,000 customer, product and digital experience champions.
“We’ve built more than just a global experience company — we’ve built a global experience platform. With our cutting-edge technology, talent and entrepreneurial spirit we are well positioned to help forward-thinking companies adapt to outsourcing and to help them scale and build market share,” concludes Agarwal.
See the full Business Insider article here.
About Everise
Everise is a global experience brand extending CX transformation to enterprises from the Fortune 500 to the world’s most beloved unicorns to high growth tech start-ups. With 15 experience centres located strategically across 7 countries, Everise, a next-generation BPO, leverages the unique strengths of specific geographies and populations to provide partners with outsourced customer, product and digital experience solutions that are scalable, sustainable, agile, secure and fluent in over 20 languages.
Learn more at weareeverise.com
