Return Process for US

Q: How do I pack my equipment? (PC Tower & Monitor)

Unplug computer and monitor and all the cords.In the empty box, please place down the protective barriers as pictured. 3. Rotate the monitor so that it is in a portrait position. (Tall)4. Place screen down into the protective barrier. 5. Place the smaller boxes and cords for the mice and webcam, etc. on top of the monitor.6. Place the box for the keyboard upright in the area indicated to the left. See photos on next slide for visual. 7. In the remaining area on right, slide the PC Tower to fit securely. 8. Replace the remaining protective barriers on top and seal up the package. 9. Make sure your Return Label is in the pouch on the outer box.10. Call FedEx – 1.800.463.3339 and schedule a pickup at your home. *Make sure it’s a Ground Pickup not FedEx Express.

Process Returns with Ease

Frequently Asked Questions about

Return Label Requests & Shipping Process

got questions?

Returns FAQ

What equipment do I need to return?

Any Equipment provided by Everise should be returned back to Everise.

PC – All-in-One Computer, PC Tower, Mini PC, Macbook, OR iGel
PC Power Cord
Keyboard / Mouse
Ethernet Cable
Webcam
Display Cable
Everise Provided Monitor / PowerCord

This Does NOT include: (You keep these)

Employee Provided Headset
Employee Provided 2nd Monitor
Employee Provided 2nd Monitor cable

How do I get a return label?

If you still have your original box, you should have received a return label in the box or in the shipping pouch on the outside of the box. If you are choosing to use this return label, Great! Please email EveriseReturns@weareeverise.com and let us know the tracking number so we know to track!

If you do not have a label or shipping supplies, we have a few steps for you to follow in order to receive them and 3 different options to choose.

Step 1: Which Option Should I Choose?

Follow this link to a simple 3-question Form to help you decide the best Label Option to Choose

Step 2: Return Label Request Form

Follow this link to a Return Label Request Form
*Based on your Option from Step 1 and further information regarding your Line of Business, etc, you will receive an automated email with custom instructions for Step 3.

Step 3: Create Your Own Label/QR Code or Email

After completing Step 2, if you went with Option 1 or 2, you will receive an automated email based on the information you provided to a link to a FedEx Fulfillment site where you can create your own QR Code / Return Label to Print. (Be sure to fill out YOUR information on these forms as it will automatically put in our return address once submitted.)
If you went with Option 3, you will receive confirmation that your email information has been sent to Shipping Vendor for the next steps.

How do I pack my equipment?

In the original outer package, on the outside, inside the pouch with the shipping label or inside the box – will be your return label.
Take that label out and either put back in the pouch and tape onto the outside of the box in a visible location.
Please discard the original ship label to avoid confusion with the FedEx driver.

How do I pack my equipment? (PC Tower & Monitor)