Why Staffing Shortages in Healthcare Put Patients and Hospitals at Risk
Healthcare is entering one of the largest workforce shortages in its history. EMSI data predicts a 3.2 million healthcare worker shortage by 2026, reflecting the scale of disruption hospitals and health systems are facing. As teams become overstretched, delays, errors, and patient dissatisfaction increase.
How to Scale Customer Support Ahead of Tax Season Surges
With IRS capacity shrinking amid budget cuts and government shutdowns, filers are increasingly turning to tax service providers to manage uncertainty. This spike, driven by seasonal demand and systemic delays, is testing providers’ ability to scale customer support under pressure.
From 68% to 82%: How Coaching and Culture Improved CSAT for A Top Utility Provider
As regional population growth and colder weather drove up call volumes, staffing lagged behind.
With not enough agents to take high-stress calls such as service disconnections, billing disputes, and outage complaints, overtime work spiked, coaching fell off, and service quality declined, pushing CSAT below the industry-benchmark of 80%.
How a National Healthcare Payer Ramped to 2.3K+ Champions In 6 Months
With operations spread across multiple geographies, Everise built flexibility into the client’s core staffing plan, proposing a 60/40 workforce model that blended full-time agents and seasonal staff. This gave the client a scalable way of increasing headcount quickly while still maintaining control over cost and performance standards.
Reducing the Cost of Medical Errors: Why Fixing the Front-End Matters
Every year, healthcare providers lose approximately $125 billion due to front-end errors like poor billing and coding practices. Beyond lost revenue, the cost of medical errors can also harm patients and put the entire operations at risk.
How to Improve Customer Experience for a Stress-Free Tax Season
Many customers find tax season frustrating, with only 52% of them feeling confident about filing their taxes. Addressing this growing discontent requires careful and strategic planning. By prioritizing efforts to improve customer experience, financial service providers can reduce the strain caused by rising call volumes, minimize security and compliance risks, and control operational costs.
How to Meet SLAs and Scale Operations in Regulated Utilities
In regulated utilities, customers have no option to switch providers. That is why state utility commissions—known in some states as Public Utility Commissions (PUCs), Public Service Commissions (PSCs), or Utilities Boards—step in to monitor Service Level Agreements (SLAs).
Sustainability in the Energy and Utilities Industry: 2025 & Beyond
The energy and utilities industry is at the crux of transformation. As one of the largest sources of global carbon emissions, it faces great pressure to lead the shift toward a more sustainable future.
Winning with AI: Accelerating Customer-Centric Digital Transformation in Insurance
From rising claims and regulatory complexity to customer expectations shaped by technology-enhanced experiences, digital transformation compels insurers to modernize operations without losing the human touch.
Building Resiliency in Insurance to Withstand a Volatile Market
As interconnectivity grows, so does exposure to global risks. In early 2025, global insured losses from natural catastrophes reached $100 billion. At the same time, inflation, legacy systems, and workforce gaps fuel a volatile market, making resiliency in insurance essential to preserving policyholder trust and revenue.