Utility Services

Steady support to weather every storm

Delivering scalable, specialized utility BPO services backed by proven DPU experience

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Our global team is ready to unlock your business potential. We transform complex challenges into strategic opportunities through strategic partnerships.

Challenges

Navigating complexities in utility CX

Utilities operate under strict regulation while supporting customers during outages, billing issues, and other critical moments. Everise combines human empathy with tech solutions to deliver high-quality utility customer experience at scale.

Crises-Driven Demand Surges

Crises-driven demand surges

Outages, emergencies, and weather events trigger sudden spikes in customer inquiries, overwhelming service operations and making it difficult to scale support quickly without service breakdowns.

Fragmented, Multi-Channel Service Delivery

Fragmented, multi-channel service delivery

Customer support is spread across multiple channels (voice, IVR, web portals, chat, social media, 311, and field interactions), creating fragmented experiences and operational complexity across disconnected channels.

Equity, Access, and Language Barriers

Equity, access, and language barriers

Utilities are expected to provide equitable access to services across diverse communities, requiring multilingual support and accessible channels that many service operations are not designed or staffed to deliver at scale.

Regulatory and Performance Compliance Pressures

Regulatory and performance compliance pressures

Utilities must meet strict regulatory requirements and performance standards, including service-level reporting, proof of compliance, and audit readiness, while maintaining continuity during outages and demand surges.

Impact

Trusted utility outsourcing operations

Our utility CX services support essential customer operations where consistency, resilience, and trust are non-negotiable.

Utility CX experience

0 + Years

Of collective experience in Utility support services

Wide-scale support

0 M+

Utility customers supported

Partnerships built on trust

0 %

Client renewal rate with 85% of clients expanding services

Approach

Human-centered, compliant utility solutions

We deliver end-to-end utility outsourcing services that combine human care with technology-enabled delivery, ensuring reliable support before, during, and after crises.

Human-centered, compliant utility solutions

We deliver end-to-end utility outsourcing services that combine human care with technology-enabled delivery, ensuring reliable support before, during, and after crises.

Customer support

We handle customer inquiries related to utility services, including account setup and updates, billing questions, payments and arrangements, service orders, complaints, emergencies, and available assistance programs.

Dispatch

We work closely with field technicians to route work during office hours while supporting 24/7 emergency processes, including outage response, urgent repairs, safety concerns, and service disruptions.

Back office

We manage end-to-end billing operations from meter data through payment collection, including exception handling, bill reviews, remittance posting, reconciliations, assistance programs, and SOC audit compliance.

AI-powered solutions

We deploy AI where it drives measurable results by automating repetitive tasks, surfacing real-time insights, and helping agents resolve complex utility issues faster without compromising security or compliance.

Experts