Transition to human-powered digital CX
With today’s growing customer demands, chat and email agents are realizing how important it is for them to manage more than one interaction at a time. However, this idea is easier said than done. While this might be beneficial economically, it can be extremely challenging particularly in the case of complex product support. When not done properly, it might impact on customer satisfaction.
Everise specializes at engineering smooth transitions to highly economical, digital, nonvoice support channels.