Everise Work-at-Home Solutions Ensure Your CX Remains Resilient
Our response to the spread of COVID-19 highlights the Everise commitment to ensuring employee safety and the smooth continuity of our partners’ operations. Our home-based agent and remote-work programs are expanding dramatically to meet both goals, and the result is proving to be transformative for all.
proven attrition, productivity, and CSAT improvements
95% of agents
prefer some blend of work-at-home and brick-and-mortar
trust our HX solution
Everise is a proven partner
Some of the world’s most important B2C brands leverage the benefits of the Everise home-based CX model. Our crisis-resilient, outsourced home-based support is doubly resilient by also being widely disbursed globally. Everise will craft remote CX solutions to get you through this crisis as well as the next one.
Remote workers require remote recruiting. Everise overcame this challenge long ago, through a combination of process and technology. The combination of these enables a steady supply of outstanding talent that is both a cultural fit and psychologically prepared to thrive in a remote work environment.
Virtual Training and Onboarding
Technology also allows Everise to overcome the challenge of remote training. We use HD video and cloud-based eLearning technologies to slash speed to competency and continually improve our home-based agent skillsets. Engagement meters track overall participation and interactions are thoroughly documented. Home-based agents are every bit as prepared as their brick and mortar colleagues.
The Everise work-at-home technology stack utilizes a best-of-breed of platform, enabling speed, scalability, security and flexibility. PCI, SOC2, HiTrust and HIPAA compliance backed up by redundant and sophisticated quality control tools and remote endpoint management ensure all sensitive customer data remains protected.
Remote Performance Management
Everise believes that to successfully operate a home-based workforce, dedicated and specialized practitioners are indispensable. Everise has proprietary business intelligence products that enable our partners to have a real-time view of both their customer experience metrics and agent performance. Our combined processes and technologies deliver high performing home-based teams whose metrics usually exceed those of their centralized counterparts.
AI-Powered Volume Management
In uncertain times, reliably forecasting your support volumes is difficult. Everise DX is built upon proprietary, AI-powered chatbot and natural language processing technology proven to improve the customer experience. The goal is not to replace home-based agents, but to enhance their capacity to deliver the highest quality experiences.
Home-Based Omnichannel CX
Everise CX delivers support how your customers want it – whether by voice, email, chat, video or social media. This omnichannel approach to customer support allows technology to efficiently enhance -- rather than replace -- the vital human touch.
Dedicated Home-Based Agents Deliver Better Experiences
As business rapidly move to work-at-home customer support solutions, many companies are faced with a critical, yet often overlooked, decision between a contract and full-time employee model. At Everise, our philosophy has and always will be that an employee model is the optimal approach for delivering superior, risk mitigated, customer experiences.
Technology Bridges the Gap
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Proven Work-at-Home Results
News and Insights
Webinar: How to Capitalize on the Virtual Experience Economy
The Experience Economy was in full effect, with 76% of consumers agreeing they would rather spend money on experiences over material items. But almost overnight, the pandemic upended this. Consumers now seek out brands who use technology to make their experiences with products and services seamless and contactless, while still retaining a human touch. We are entering the virtual experience economy.
Creating an Agile Work-at-Home Technology Solution
Working from home was just one of the many necessary adjustments caused by the COVID-19 pandemic. What was once a sought-after perk of working, suddenly became part of the new normal. Before the spread of COVID-19, the number of U.S. employees that regularly worked from home was relatively small.
When crisis brings out the best in us
BlueJeans is a Bay Area-based builder of extremely reliable and secure cloud video conferencing technology. Back in January, when the Coronavirus was barely on our radar screens, BlueJeans observed a sharp – on the order of 400% -- uptick in demand for its service in China. Before most of us had any idea something was afoot, it became apparent to BlueJeans that the newly reported virus was compelling large portions of that China’s populace to work remotely.
Learn how we can nimbly scale a work-at-home support solution.
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