Everise is a proven partner
Some of the world’s most important B2C brands leverage the benefits of the Everise home-based CX model. Our crisis-resilient, outsourced home-based support is doubly resilient by also being widely disbursed globally. Everise will craft remote CX solutions to get you through this crisis as well as the next one.
Remote workers require remote recruiting. Everise overcame this challenge long ago, through a combination of process and technology. The combination of these enables a steady supply of outstanding talent that is both a cultural fit and psychologically prepared to thrive in a remote work environment.
Virtual Training and Onboarding
Technology also allows Everise to overcome the challenge of remote training. We use HD video and cloud-based eLearning technologies to slash speed to competency and continually improve our home-based agent skillsets. Engagement meters track overall participation and interactions are thoroughly documented. Home-based agents are every bit as prepared as their brick and mortar colleagues.
The Everise work-at-home technology stack utilizes a best-of-breed of platform, enabling speed, scalability, security and flexibility. PCI, SOC2, HiTrust and HIPAA compliance backed up by redundant and sophisticated quality control tools and remote endpoint management ensure all sensitive customer data remains protected.
Remote Performance Management
Everise believes that to successfully operate a home-based workforce, dedicated and specialized practitioners are indispensable. Everise has proprietary business intelligence products that enable our partners to have a real-time view of both their customer experience metrics and agent performance. Our combined processes and technologies deliver high performing home-based teams whose metrics usually exceed those of their centralized counterparts.
AI-Powered Volume Management
In uncertain times, reliably forecasting your support volumes is difficult. Everise DX is built upon proprietary, AI-powered chatbot and natural language processing technology proven to improve the customer experience. The goal is not to replace home-based agents, but to enhance their capacity to deliver the highest quality experiences.
Technology Bridges the Gap
As the speed and availability of broadband internet increases, the price continues falling sharply -- making home-based knowledge work accessible in most every geography.
Team meetings are delivered regularly via virtual conference and chat tools. Individual weekly coaching sessions utilizing the same technology make it easy to share screens, chat and provide high quality coaching.
Home-based work is considered a perk with substantial value and as such, rates of attrition plummet among remote agents. This added tenure greatly increases agent effectiveness.
Fully managed Desktop-as-a-Service (DaaS) and multi-layered security solutions enable agents to work remotely without jeopardizing the integrity of the enterprise network.
PCI and HIPAA compliant infrastructure backed up by redundant and sophisticated quality control tools and remote endpoint management ensure all sensitive customer data remains protected.
Enterprise facing social applications help remote employees feel connected to co-workers and supervisors, further reducing attrition and absenteeism.
News and Insights
Going the Extra Mile: A Tribute to our Champions
"We are people-first" is one of the core Everise values and the past two weeks has pushed this value to the limits. It's been amazing to see how everyone came together. Their commitment to our values, people and partners have been truly inspirational.
Tips for Successful Virtual Training
The process of communication and learning has never been easier thanks the current state of technology. Learning methods have continuously evolved to suit people’s needs throughout the years and are now taking place inside a virtual platform. Here are some tips for participants and facilitators to succeed in their virtual training.
What You Need to Start a Work-at-Home Job
With US unemployment projected to reach up to 20%, work-at-home jobs will be the new normal for many people. For those who have never worked from home before, especially in a customer support role, it's important to know what you need in order to land a job.