Everise is a proven partner
Some of the world’s most important B2C brands leverage the benefits of the Everise home-based CX model. Our crisis-resilient, outsourced home-based support is doubly resilient by also being widely disbursed globally. Everise will craft remote CX solutions to get you through this crisis as well as the next one.
Remote workers require remove recruiting. Everise overcame this challenge long ago, through a combination of process and technology.
Technology also allows Everise to overcome the challenge of remote training. We use HD video and cloud-based eLearning technologies to slash speed to competency and continually improve our home-based agent skillsets. Engagement meters track overall participation and interactions are thoroughly documented. Home-based agents are every bit as prepared as their brick and mortar colleagues.
Home-Based Fraud Detection
Customers are spending more time at home and eCommerce is booming. For online retailers, that means more potential fraud cases, which requires you to have a team working vigorously to eliminate reseller, warranty and credit card fraud. Everise PX has a proven solution that works-at-home as well as the office.
Home-Based Community Moderation
Social distancing is driving more interactions with online communities based around shared interests, especially those uniting passionate users of connected devices. This presents you with an unmatched opportunity to offer community-based self-help resources. Everise PX builds and maintains safe, positive, well-moderated support communities where your most avid users can engage with others like them and build loyalty while conserving your precious resources.
AI-Powered Volume Management
In uncertain times, reliably forecasting your support volumes is difficult. Everise DX is built upon proprietary, AI-powered chatbot and natural language processing technology proven to improve the customer experience. The goal is not to replace home-based agents, but to enhance their capacity to deliver the highest quality experiences.
Technology Bridges the Gap
As the speed and availability of broadband internet increases, the price continues falling sharply -- making home-based knowledge work accessible in most every geography.
Team meetings are delivered regularly via virtual conference and chat tools. Individual weekly coaching sessions utilizing the same technology make it easy to share screens, chat and provide high quality coaching.
Remote work monitoring applications reveal home-based agents take shorter breaks than their brick-and-mortar counterparts and have rates of absenteeism that are no different.
Home-based work is considered a perk with substantial value and as such, rates of attrition plummet among remote agents. This added tenure greatly increases agent effectiveness.
Fully managed Desktop-as-a-Service (DaaS) and multi-layered security solutions enable agents to work remotely without jeopardizing the integrity of the enterprise network.
PCI and HIPAA compliant infrastructure backed up by redundant and sophisticated quality control tools and remote endpoint management ensure all sensitive customer data remains protected.
Enterprise facing social applications help remote employees feel connected to co-workers and supervisors, further reducing attrition and absenteeism.
News and Insights
Going the Extra Mile: A Tribute to our Champions
"We are people-first" is one of the core Everise values and the past two weeks has pushed this value to the limits. It's been amazing to see how everyone came together. Their commitment to our values, people and partners have been truly inspirational.
Tips for Successful Virtual Training
The process of communication and learning has never been easier thanks the current state of technology. Learning methods have continuously evolved to suit people’s needs throughout the years and are now taking place inside a virtual platform. Here are some tips for participants and facilitators to succeed in their virtual training.
What You Need to Start a Work-at-Home Job
With US unemployment projected to reach up to 20%, work-at-home jobs will be the new normal for many people. For those who have never worked from home before, especially in a customer support role, it's important to know what you need in order to land a job.
Learn how we can nimbly scale a work-at-home support solution.
Looking for a work-at-home job?