< 5% Annual Agent Attrition
80% Bug Ticket Response Rate
$26 Million : Annual Savings
98% Client-Assigned QA Rating
Apple Product Helpdesk
Pre-Release Field and Beta Testing
Everise PX conducts hands-on, laboratory-based product use (and often abuse) beginning with the unboxing experience, moving on to user interactions with instructions and support documentation, product installation and troubleshooting.
The client receives concise, specific, actionable guidance for fixing likely future support contact generators, long before they have a chance to become trouble.
Support Community Moderation and Optimization
Everise PX is so effective because we listen to your users. More importantly, we give them a safe and productive environment to talk to us, in the form of positive, well-moderated support communities.
There, users not only offer invaluable customer satisfaction insights and knowledge base content, but also help solve one another’s problems. Even better, user contributions provide our analysts clues pointing to the deep, non-obvious factors often driving many seemingly unrelated product support contacts.
Connected Device Fraud Detection and Prevention
For connected device makers, fragile retailer relationships and slim margins must be actively protected, and that means working vigorously to eliminate reseller, warranty and credit card fraud.
Effective fraud detection requires a combination of experience-earned intuition paired with an extensive knowledge base – and these only come from agent longevity bolstered by effective training.
We have the irreplaceable soft skills and hard data required to beat back the fraudsters subjecting game-changing devices to harsh headwinds.