Less than 5% Annual Agent Attrition

80% Bug Ticket Response Rate
 

$26 Million : Annual Savings

98% Client-Assigned QA Rating
Connected device
Premium Connected Device Support

Everise PX offers a diverse set of complementary services which one key thing in common: supporting great products in the nascent smart home and IoT device space – whether launching on the level of startup or enterprise – throughout the device lifecycle. These add substantial value individually, and extraordinary value when employed together.

Our success is a product of innovative training methods, high degrees of ongoing agent-product immersion and the kind of longevity that results when people love their jobs.

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Pre-Release Field and Beta Testing

Everise PX conducts hands-on, laboratory-based product use (and often abuse) beginning with the unboxing experience, moving on to user interactions with instructions and support documentation, product installation and troubleshooting.

The client receives concise, specific, actionable guidance for fixing likely future support contact generators, long before they have a chance to become trouble.

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Support Community Management and Optimization

Everise PX is so effective because we listen to your users. More importantly, we give them a safe and productive environment to talk to us, in the form of positive, well-moderated support communities.

There, users not only offer invaluable customer satisfaction insights and knowledge base content, but also help solve one another’s problems. Even better, user contributions provide our analysts clues pointing to the deep, non-obvious factors often driving many seemingly unrelated product support contacts.

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Fraud Detection & Prevention

For connected device makers, fragile retailer relationships and slim margins must be actively protected, and that means working vigorously to eliminate reseller, warranty and credit card fraud.

Effective fraud detection requires a combination of experience-earned intuition paired with an extensive knowledge base – and these only come from agent longevity bolstered by effective training.

We have the irreplaceable soft skills and hard data required to beat back the fraudsters subjecting game-changing devices to harsh headwinds.

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Content Moderation
Effective content moderation is vital to preservation of positive experiences on the parts of content contributors and consumers. Everise CX offers much more than people trained to judge the quality of your customers’ submissions. We are equipped with the soft skills and hard technologies required to maximize efficiency and convert content moderation into a true brand-building asset.
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