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A Next-Generation Nearshore Solution in Guatemala

An educated workforce situated Latin America’s largest economy makes Guatemala an ideal nearshore location for companies who want to scale superior brand experiences.

Why Nearshore?

Hispanic and Latino Americans account for 18% of the US population, and given this proximity, North American based companies look to nearby Hispanic speaking locations that diversify their risk portfolio while also reducing costs.

Why Nearshore in Guatemala?

A concerted effort between the government and academia has helped to advance the outsourcing industry in Guatemala. An inherently empathetic and caring culture, with a growing affinity with American culture, avoid steep learning curves for supporting Member support and customer care in English and Spanish.
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$85.3 billion
GDP 2020 – Largest economy in Central America
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> 300,000
University Students per year
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99.98%
Network redundancy
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1,500
Seat capacity
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< 70%
Annualized attrition
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World-class
State-of-the art facility with futsal court
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25%-40%
Reduction in labour costs

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Proven Nearshore Results

Everise has been delivering proven results for Fortune 500 enterprises, since we launched our first Guatemala Experience Center in 2012. Our deep domain expertise in Logistics, Healthcare, Travel and Tourism, paired with a strong education system, enable Everise to deliver not only customer care solutions, but many of our Product Experience solutions as well.

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News and Insights

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2021: The Dawn of Flexshoring

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Guatemala: A Resilient  Culture 

 Guatemala is best known for its coffee, fascinating Mayan culture, volcanic landscape, and the beautiful, colonial city of Antigua. But most people are just learning about how this small country is loaded with homegrown produce and talent.  

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Guatemala | Everise Experience Center

Everise is an international customer experience brand, elevating over 500,000 interactions per day, from our sites in six countries on three continents. These strategic global locations are key to making the successful delivery on our brand promise a possibility.

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