Introducing Everise Surge: Your turn-key solution to surging customer support demands. Learn more.

A Next-Generation Nearshore Solution in Guatemala

An educated workforce situated Latin America’s largest economy makes Guatemala an ideal nearshore location for companies who want to scale superior brand experiences.

Why Nearshore?

Hispanic and Latino Americans account for 18% of the US population, and given this proximity, North American based companies look to nearby Hispanic speaking locations that diversify their risk portfolio while also reducing costs.

Why Nearshore in Guatemala?

A concerted effort between the government and academia has helped to advance the outsourcing industry in Guatemala. An inherently empathetic and caring culture, with a growing affinity with American culture, avoid steep learning curves for supporting Member support and customer care in English and Spanish.
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$85.3 billion
GDP 2020 – Largest economy in Central America
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> 300,000
University Students per year
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Network redundancy
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Seat capacity
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< 70%
Annualized attrition
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State-of-the art facility with futsal court
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Reduction in labour costs

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Proven Nearshore Results

Everise has been delivering proven results for Fortune 500 enterprises, since we launched our first Guatemala Experience Center in 2012. Our deep domain expertise in Logistics, Healthcare, Travel and Tourism, paired with a strong education system, enable Everise to deliver not only customer care solutions, but many of our Product Experience solutions as well.

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