Our Key Solution Areas
- Omnichannel Cloud Contact Center
- Remote Desktop Monitoring
AI & Automation
- Smart Knowledge Base
- Conversational IVR
- Support Chatbots
Data & Analytics
- Business Intelligence
- Agent Performance Tools
Digital CX Transformation
A modern, competitive CX strategy demands the efficiencies generated by combining a human work-force with our own AI and robotic process automation- augmented digital solutions. The Everise tech stack, combined with our proprietary platform, exage, puts true digital experience transformation within reach of any customer-focused business.
Everise DX is built upon our proprietary natural language understanding technology proven to transform the customer experience by offering a welcome self-directed support channel while relieving inbound pressure during peak times. The goal of Everise DX is not to replace traditional agents, but to enhance their capacity to deliver the highest quality experiences by focusing their efforts on the most challenging and highest consequence contacts.
Interactive Voice Intelligence
Everise DX automates inbound and outbound voice-based virtual assistants with our Natural Language Understanding (NLU) powered Interactive Voice Response (IVR) solution, delivering a superior customer experience while cutting through long IVR workflows.
Smart Employee Experiences
Everise DX helps enterprise attract and retain high-performing talent while improving onboarding effectiveness with our Digital Employee Experience (EX) solutions. The organizational impact of Digital EX – bolstered by the culture of innovation and engagement these help foster – reverberate long after onboarding.
Our Digital EX products include:
Robotic Process Automation (RPA)
Everise DX unlocks new levels of value in the workplace by freeing employees from time currently wasted on repetitive tasks. Our RPA solutions leverage leading RPA platforms to re-examine and creatively complete processes that are vital but inefficient.
Business Intelligence and Agent Analytics
Our proprietary pre-built collection of almost 60 data connectors enable near real-time dashboards that surface the most relevant business intelligence, performance analytics, and actionable insights on your customers experience and agent performance – quickly yielding unparalleled insights.
exage is an end-to-end customer experience platform that unites Experience Transformation, AI & Automation and Data & Analytics into a single interconnected system to help your organization evolve for the experience age.
We have 3 Digital Experience Labs in where our digital teams interfaced with the sales teams and human resources to understand critical pain points that could drive innovative solutions.
Kuala Lumpur, Malaysias • Manila, Philippines • Las Vegas, USA