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Evolve Your CX with Digital Experiences

Everise radically evolves your CX for this Experience Age — when effectively interacting with customers from a distance is more important than ever — through the power of Artificial Intelligence, data and the cloud.

Accelerate your digital experience transformation, increase efficiency and reduce costs

70
%
                      CALL REDUCTION

70% Reduction in call, chat, and email inquiries with Chatbots and Natural Language IVR

25
%
                    RPA COST SAVINGS

25% Cost savings with Robotic Process Automation

>
90
%
                 CHATBOT ADOPTION

>90% - Chatbot adoption rate by customers

20
%
               CLOUD COST SAVINGS

20% Cost savings for clients converting to cloud contact center technologies

Our Key Solution Areas

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Experience Transformation

Omnichannel Cloud Contact Center

Remote Desktop Monitoring
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AI & Automation

Smart Knowledge Base

Conversational IVR

Support Chatbots
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Data & Analytics

Business Intelligence

Agent Performance Tools

Digital CX Transformation

A modern, competitive CX strategy demands the efficiencies generated by combining a human work-force with our own AI and robotic process automation- augmented digital solutions. The Everise tech stack, combined with our proprietary platform, exage, puts true digital experience transformation within reach of any customer-focused business.

Multilingual Chatbots

Everise is built upon our proprietary natural language understanding technology proven to transform the customer experience by offering a welcome self-directed support channel while relieving inbound pressure during peak times. The goal of Everise is not to replace traditional agents, but to enhance their capacity to deliver the highest quality experiences by focusing their efforts on the most challenging and highest consequence contacts.

  • Support Chatbots

Interactive Voice Intelligence

Everise automates inbound and outbound voice-based virtual assistants with our Natural Language Understanding (NLU) powered Interactive Voice Response (IVR) solution, delivering a superior customer experience while cutting through long IVR workflows.

Smart Employee Experiences

Everise helps enterprise attract and retain high-performing talent while improving onboarding effectiveness with our Digital Employee Experience (EX) solutions. The organizational impact of Digital EX – bolstered by the culture of innovation and engagement these help foster – reverberate long after onboarding.

Our Digital EX products include:

Robotic Process Automation (RPA)

Everise unlocks new levels of value in the workplace by freeing employees from time currently wasted on repetitive tasks. Our RPA solutions leverage leading RPA platforms to re-examine and creatively complete processes that are vital but inefficient.

Business Intelligence and Agent Analytics

Our proprietary pre-built collection of almost 60 data connectors enable near real-time dashboards that surface the most relevant business intelligence, performance analytics, and actionable insights on your customers experience and agent performance – quickly yielding unparalleled insights.

exage is an end-to-end customer experience platform that unites Experience Transformation, AI & Automation and Data & Analytics into a single interconnected system to help your organization evolve for the experience age.

Discover how Everise can evolve you customer experience

News and Insights

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MORE
How Consumers Have Shifted to Buying Food Online

Traditional consumer habits are evolving as people have adapted to life during a pandemic. Physical distancing and stay-at-home measures have greatly influenced purchasing decisions, forcing consumers to seek out online methods and adopt new means of buying their essentials for safety and convenience. 

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Why Healthcare Brands Need to Digitally Evolve Their Customer Experience

As global changes force more industries to digitally transform, greater expectations for customer and product experience also arise, making it more difficult for more entrenched, vital industries such as those in the healthcare space to keep up.

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Emerging Digital Experience Trends

2020 forced many businesses to accelerate their digital transformation and experiment with different technologies as more of their employees working from home. Despite vaccines becoming available, most consumer studies show that people hope to continue working remotely. 

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5 Reasons Why Creating a Great Digital Experience is Critical for Brands

As more people spend more time online,  having a great digital customer experience is essential for brands. When done right it gives brands an edge against their competition. 

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Beyond the Theater

Everise sponsored the recent installment of the Future of Video series produced by Parks Associates. Dubbed 'Beyond the Theater: New Windowing Strategies', the focus was on high-profile theatrical films being released in a direct-to-customer format, versus a typical theatrical release. Speakers explored how the future will look regarding the theaters, premium streaming services, and the strategy of the theatrical window of new movies.

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Digital Transformation for CFO's

To become one of the fastest growing CX solutions and technology companies, Everise needed to digitally transform the inner and outer functions of the company in order to scale effectively. One department we had to work on was finance. To do this, we partnered with Netsuite to update our back-end systems and sustain rapid growth within our operations. 

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