500,000 Daily Experiences
20 Languages Supported
10 Channels in Our Platform
13 Global Experience Centers
Everise CX includes a robust work at home program, vital to our ability to seamlessly and efficiently accommodate uneven contact volume. Home-based workers love their jobs and their enthusiasm is both contagious and reflected in their tenure and output. Our tech stack ensures these agents operate with as much collaboration, data security and accountability as their centralized counterparts.
Data continually show that home-based agents take shorter breaks, have more work experience and education, demonstrate much lower attrition, and operate more efficiently than brick and mortar agents.
Everise CX recognizes that true customer experience optimization demands more than real-time interaction – it requires true issue resolution, which often means after-call work by someone who knows what your customer’s complete satisfaction entails. Our timely and accurate data entry, case and transaction processing, offline correspondence management, imaging and order verification all contribute to an unambiguously elevated customer experience.
We augment our strong back office proficiency with innovative robotic process automation to achieve order of magnitude increases in efficiency.