Cross-shoring: An Innovative Approach to Asian Language Customer Support
What is Cross-shoring?
Everise is a Proven Cross-shoring Partner
Why Cross-shore in Malaysia?
Why our partners love Malaysia
Take a tour of our experience center
Proven Results at our Malaysian Multilingual Hub
Discover how you can evolve Customer Experiences.
News and Insights
Japan is an amazing destination and is widely known for its fascinating and colorful culture. The country is a blend of Eastern traditions and Western modernity built upon a prolific history. Upon visiting the country, one will immediately notice the pristine natural scenery with some of the world’s most beautiful waterfalls. And of course, one shouldn’t miss seeing the infamous Mount Fuji or the blooming of the cherry blossoms.
Malaysia has emerged as one of the region’s leading digital innovation and outsourcing hubs, building and attracting international companies with its infrastructure, diverse talent pool, and beautiful landscape. With more than 100,000 expatriates (expats) in Kuala Lumpur and voted as the #2 city for expats by InterNations, this vibrant Southeast Asian melting pot is as multicultural as it gets.
Businesses around the world are beginning to cautiously open up, welcoming their people to a new way of working. As a people-first company dedicated to incubating innovation, Everise approached this challenge by conducting a test-and-learn pilot program in our Austin, TX Experience Center, in order to measure the sentiment and performance of those returning to an environment transformed by pandemic.
Language is the most vital component of communication. Understanding this, Everise provides customer experience support in 20 languages spoken in Asia and Europe. Unfortunately, the diverse tapestry of languages spoken across the earth is shrinking, and this is particularly true in the case of North America’s native tribal tongues.