Cross-shoring: An Innovative Approach to Asian Language Customer Support
Deliver cost-effective native language support from happier, more motivated agents with Everise’s Multilingual Hub in Kuala Lumpur Malaysia.
What is Cross-shoring?
Cross-shoring is a unique “natives serving natives” support operations model that offers customer lifecycle management services by native speakers at a lower cost, without compromising on the customer experience, delivered through a multilingual hub.
Everise is a Proven Cross-shoring Partner
Some of the world’s most important brands leverage the benefits of Everise’s Cross-shore solution. Our state-of-the-art multilingual hub in Kuala Lumpur, Malaysia offers full proficiency customer support through native speakers of over 20 languages, inspiring brand loyalty and fostering culturally informed customer experiences.
Why Cross-shore in Malaysia?
A beautiful and ethnically diverse region of the world, Everise Malaysia sits in an affluent region of melting pot Kuala Lumpur. The combination of good infrastructure, strong government partnerships and warm weather makes this an ideal location to attract multilingual talent.
English Training – Agents receive free English training while they earn money in an exotic location.
Community – There is a large expat communities from around ASEAN in Kuala Lumpur
60 international airlines from 100 destinations
1000’s – Beautiful beaches nearby
Why our partners love Malaysia
Take a tour of our experience center
Proven Results at our Malaysian Multilingual Hub
Agents arrive in an exotic new country with a full time job, making them more motivated and dedicated to deliver great customer experiences. As a result, both attrition and absenteeism are lower – a win-win for both you and your customers.
News and Insights
People of Everise | Yuko Kamogawa, Kuala Lumpur
Meet Yuko Kamogawa, a Trainer from our Malaysia Experience Center. Before becoming a part of Everise, Yuko was originally from Japan, specifically in the historical city of Odawara, found in Kanagawa Prefecture.
Enhancing CX Through Multilingual Support
Today, customers value communication with brands just as much as their products. For global brands, this is definitely a challenge because this requires using native tongues in order to reach their customers.