Events & Webinars
How to Capitalize on the Virtual Experience Economy in 2021
The Experience Economy was in full effect, with 76% of consumers agreeing they would rather spend money on experiences over material items. But almost overnight, the pandemic upended this. Consumers now seek out brands who use technology to make their experiences with products and services seamless and contactless, while still retaining a human touch. We are entering the virtual experience economy.
In this webinar, leaders from CX transformation company, Everise, and leading cloud contact center software provider, Bright Pattern, share their first-hand experience and best practices many of the top brands are utilizing to capitalize and evolve into the new experience age.
Insights and Press Releases
BlueJeans is a Bay Area-based builder of extremely reliable and secure cloud video conferencing technology. Back in January, when the Coronavirus was barely on our radar screens, BlueJeans observed a sharp – on the order of 400% -- uptick in demand for its service in China.
In 2015 after being a founding member of Aegis, Sudhir Agarwal was asked if he was going to re-enter the BPO industry. Upon reflection, he knew the only way forward was to create a next-generation BPO, founded on the premise of disrupting and transforming the customer experience industry.
Everise, a next-generation BPO that is disrupting the industry by tech enabling customer experience, has received a trademark for its leading Systematic Insights® program and methodology. The company helps brands to troubleshoot, extend, and prolong the life cycle of a product or service.