Transform Customer Experience
We’ve invested heavily in leading-edge technology solutions to help digitize, automate, and transform your customer experience.
Tailor-Made Technology and Human Solutions From Start to End
We tailor our unique blend of tech and people to best meet your business needs, be it experience transformation, AI and automation, or digitization.
Our AI-based virtual agent technology automates manual tasks and provides relevant automation sequences that save time, and prevents errors.
Our data-driven methodology for improving CX helps our clients perfect their products by finding transformative value buried in support contact data.
Our 360° actionable insights provide real-time reporting on customer experience operations with critical metrics that improve daily business operations.
We utilize advanced fraud detection technology to ensure that you and your customers' data are safe against any attempts of fraudulent activity.
We optimize team performance with our cutting-edge, data-driven management platform which implements automated compliance, adaptive coaching, Interaction Monitoring, Real-time Feedback and Agent Shadowing as part of some of the best practices.
Our EverAI technology uses predictive analytics to help organizations retain valuable clients by enabling early attrition detection and prevention for long-term employee success and improved experience with our cutting-edge, data and AI driven predictive analytics management platform.
We facilitate employee development and career advancement through our development programs, such as The Everise University, Everise Accelerator, and Everise Career Development Program.
Innovative Technology Solutions
1: Everise Digital Footprint
2: Healthcare Specific IT Solution
After Call Work (ACW):ACW automation to identify and baseline reduction of average handle time (AHT), accuracy of transcribing and content summary
Automated Quality Assurance (QA): Optimized quality management; 100% contact analysis improved mandatory task compliance, and risk mitigation. Automated Coaching: Real-time speech recognition provides agent specific targeted actionable coaching and compliance adherence
Accent Modification: Real-time speech recognition and synthesis changes speaker’s accent
Intelligent Attrition Mitigation: Predictive and prescriptive analytics proactively reduces agent attrition
3: Conversational AI
4: Evie Bot
5: Community Moderation and Optimization
Some examples of content that can be moderated automatically with the help of artificial intelligence based bots:
· Abusive Content
· Adult Content
· Fake And Misleading Content