About Our Champions
We call all our empathic and passionate colleagues “Champions of Customer Happiness.” Our champions are committed to delivering customer happiness to your clients. Gain a competitive edge with tailored tech-powered solutions delivered by our champions from locations best suited to your needs.
Get Personalized Customer Experiences (CX) From Our Champions Globally.
As Champions of Customer Happiness, we always put our people first. They are highly trained and dedicated to delivering exceptional experiences.
Everise Champions have the training and soft skills needed to meet the uniquely sensitive challenges in healthcare.
Everise Champions are motivated, invested and eager to gain the industry knowledge and specific skillsets required to maximize customer satisfaction.
We help find the balance between onshore & offshore resources to create personalized solutions that meet your needs, delivered by our champions.
By leveraging our remote champions, our partners enjoy exceptional customer experiences with flexible and cost-effective home-based solutions.
How We Invest In Our Champions
1
Talent Acquisition
Candidate profiling, pre-screening, simulation assessments, behavior-based interviews, and background checks before offering a strong compensation package.
2
Comprehensive Training
All our training resources are calibrated against your needs and expectations with trainers and programs aligned for long-term champion retention and success.
3
Champion Development
We do not stop developing our champions even after turning them over to the operations team. We apply continuous improvement models, NPS roundtables, accelerator programs, and our own College of Insurance program - just a few examples of how we truly invest in our champions.
Testimonials
"Everise is a preferred partner for us. They provide effective multi-lingual support across locations, which has tremendously improved member experience."
Leading Healthcare Insurer
Vice President
"Everise has among the lowest agent attrition levels and a well-trained team which allows them to have higher customer retainment levels for us."
Major Healthcare Payer
Chief Procurement Officer​
"I believe they have the lowest attrition among all our outsourcing vendors. Other vendors have issues especially when we need to ramp-up during peaks, but not Everise."
International Shipping Solutions