Powering Customer Experience

Our
Champions

About Our Champions

We call all our empathic and passionate colleagues “Champions of Customer Happiness.” Our champions are committed to delivering customer happiness to your clients. Gain a competitive edge with tailored tech-powered solutions delivered by our champions from locations best suited to your needs.

Get Personalized Customer Experiences (CX) From Our Champions Globally.

As Champions of Customer Happiness, we always put our people first. They are highly trained and dedicated to delivering exceptional experiences.

How We Invest In Our Champions

1

Talent Acquisition

Candidate profiling, pre-screening, simulation assessments, behavior-based interviews, and background checks before offering a strong compensation package.

2

Comprehensive Training

All our training resources are calibrated against your needs and expectations with trainers and programs aligned for long-term champion retention and success.

3

Champion Development

We do not stop developing our champions even after turning them over to the operations team. We apply continuous improvement models, NPS roundtables, accelerator programs, and our own College of Insurance program - just a few examples of how we truly invest in our champions.

Our Engagement Drives Top Net Promoter Scores

At Everise, our champions are the driving force behind our success. Their unwavering passion and dedication have made us a top-performing industry market leader. We are proud to say that our industry-leading employee engagement is a key factor in our success. Our team receives hundreds of survey responses monthly, reflecting our unwavering commitment to creating a culture of excellence.

Our unwavering emphasis on employee engagement has yielded consistently exceptional net promoter scores. Over the past four years, we have consistently achieved an impressive average NPS of 70%, which stands in stark contrast to the industry average of 45%, exemplifying our commitment to excellence.

Our people are our greatest asset, so we invest in their growth and development. We provide an environment where they can thrive personally and professionally, resulting in exceptional service for our clients. Our champions' unmatched expertise and commitment give our clients a true competitive advantage.

Testimonials

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Current Employee

If you are a current employee and in need of assistance, we are here to help. To ensure that your request is addressed as efficiently as possible, please open a ticket on Workday. Our dedicated support team will be happy to assist you.

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Recruitment

If you are a potential candidate interested in joining our team, we encourage you to explore the opportunities on our career page. There, you will find all the information you need and the positions we currently have available. We look forward to hearing from you and seeing how you can contribute to our dynamic team.

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