Sudhir Agarwal

Founder and CEO

Ever a believer in the power of technology and its disruptive yet beneficial capabilities, Sudhir Agarwal brings more than two decades of corporate leadership and management experience to his role as Founder and Chief Executive Officer of Everise. With a proven record of helping enterprises achieve long-term growth and years of overseeing corporate mergers and acquisitions, migrations, business development, outsourcing, and vendor and client management, he has spearheaded multiple expansions for multiple companies in the customer experience (CX) industry.

Today, Today, Sudhir is at the helm of Everise leading and expanding the business operations, with a vision to become the world’s leading customer experience solutions and technology business. To realize his vision, Sudhir first partnered with Everstone Group to build Everise into a next-generation industry leader, then was instrumental in the acquisition of Everise by its latest partner, Brookfield Asset Management.

When disruption is the norm, the businesses who put their customers first, are the ones who rise above it.”

Sudhir began his journey with Genpact in 1999, a global professional services firm where he held multiple leadership roles spanning across operations and transition management and spearheaded the company’s successful foray into Hungary and China. Following Genpact, Sudhir was a founding member of Aegis, one of the largest BPO companies in India. Growing the company from a mere five-employee operation, he scaled the operation from its humble beginnings into India, Sri Lanka, South Africa, Europe, the Middle East, Australia, Argentine, the US and Asia. Succeeding Aegis, Sudhir founded Sunrise BPO with a vision to create a unique customer experience company that is digitally enabled.

Coming from a family of entrepreneurs, Sudhir earned his bachelor’s degree in Commerce from Delhi University and his Master of Business Administration in Strategy and International Business from Manchester Business School, UK.

As an impactful orator and thought leader in the industry, Sudhir has been regularly invited to speak at various prestigious forums across the world, including the Wharton India Economic Forum at Philadelphia, the Aspect BPO CXO Xchange roundtable in Hong Kong, Silicon India Leadership Summit in New Delhi and CX Asia in Singapore.

Sudhir has also won numerous prestigious awards including two consecutive year wins for Executive of the Year by Singapore Business Review’s Management Excellence Awards (2019, 2020), and Outstanding Leader in Asia from the Asia Corporate Excellence & Sustainability Awards (ACES) and was name one of the 100 People Transforming Business in 2020 from Business Insider.

News and Insights

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Healthcare: Shifting Customer Expectations Require A Focus On Customer Experience
The pandemic has dramatically sped up transformations underway in the U.S. healthcare industry. Simultaneously, consumer expectations and demographics are evolving and influencing the desire to seek more detailed information about their health.
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Agility and resilience to hurdle ahead
THIS WEEK'S TOPIC: How should businesses plan for recurring Covid-19 clampdowns in response to new waves of infection?
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Everise to keep remote work for BPO operations
BUSINESS process outsourcing (BPO) firm Everise plans to permanently retain hybrid remote and office-based operations as it expands its Philippine workforce, a company official said.
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Technology company introduces 'flexshoring'
As the Philippines embarks on a nation wide vaccination campaign, the country inches closer to a post-pandemic workplace.
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Transforming customer experiences with a Flexshoring model
As the Philippines embarks on a nation wide vaccination campaign, the country inches closer to a post-pandemic workplace. Yet it is unlikely that businesses will return to usual, because employees now value increased flexibility, having proven that they can be as productive working from home as they are in the workplace. A recent global Kaspersky study has shown that almost three-quarters of employees want to rethink pre-Covid 19 ways of working, and with two in five workers wanting flexible work arrangements.
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Moving up the value chain
THIS WEEK'S TOPIC: What "unique capabilities and products" can Singapore develop as it seeks to qualitatively transform its manufacturing sector?
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Up to 7.5% 2022 GDP growth target ‘easily attainable’ – Diokno
Bangko Sentral ng Pilipinas (BSP) Governor Benjamin Diokno believes that the agency’s 6.5 to 7.5% Gross Domestic Product (GDP) growth target in 2021 is “easily attainable,” due to the “further easing of restrictions, improvements in the healthcare system, and the full cooperation from each one of us to do what it takes to keep viral transmission under control.”
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Everise Wins HR Asia’s Best Place to Work Award for the Second Time
5 January 2021, Singapore — Everise wins big as a Best Place to Work in both Malaysia and the Philippines. The company prides itself on being a people-first next-generation customer experience (CX) solutions and technology company, creating a unique culture for their 11,000 champions across seven markets. They are the only CX company to win the awards.
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Something Positive That Comes From The Pandemic
There is one business area in the middle of the turmoil of COVID-19 and the tremendous effect it has had on the global workforce, for which the pandemic could end up leaving a positive outcome.
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Everise's CEO recognised as outstanding leader at SBR Management Excellence Awards
Whilst the business process outsourcing (BPO) industry is known as one of the toughest industries to operate in, one intrepid CEO, Sudhir Agarwal, who founded Everise, is aiming to reinvent how a BPO operates by providing innovative digital experience transformation solutions for a brand’s customers.
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100 people transforming business in Asia
Global business has faced unprecedented challenges over the past 12 months, particularly in 2020. The scale of the change that comes from responding to these obstacles will accelerate innovation in some companies, while others will falter.
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Home-grown AI company powers digital transformation for U.S. enterprises
Hyperlab, Southeast Asia’s leading and most awarded Conversational AI company, is rebranding to Everise DX as it grows beyond SEA and starts working with clients in the US and Japan.
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Business taking off in turbulent times
Covid-19 may have battered economies and crippled businesses worldwide. But for a fortunate few companies, business is booming, with rising profits, greater growth prospects and more customers than ever.