Sheena Ponnappan is the Chief People Officer at Everise. Everise is a Singapore-based firm that has grown into an almost US$250 million global experience company since its inception only three years ago with over 12,000 Artificial Intelligence (AI)-powered employees powering over 500,000 customer service interactions on a daily basis in 13 locations speaking over 20 different languages.
Sheena is responsible for driving the company’s growth by creating and managing effective people strategies. She oversees Human Resources strategy and planning, staffing, talent engagement and management, succession planning, compensation and benefits, and leadership development. Everise has nearly 10,000 employees working at locations in Singapore, the United States, Latin America and the Philippines. Sheena is a hands-on HR executive with more than 15 years’ experience in diverse industries.
Prior to joining Everise, she spent eight years at Aegis, one of the largest global BPO companies headquartered in India. In her last role with Aegis, she was Head of Human Resources for the Company’s UK and South Africa operations. Prior to joining Aegis, Sheena held HR roles at Promantra, a revenue management company geared to the medical field, and CSC, a global IT business. She started her career working for GE.
Sheena earned an MBA in Personnel Management & Human Resources and a Master’s Degree in Industrial & Labor Laws.