Sean Carney

Senior Vice President, Operations, PX Solutions

Sean Carney is the Senior Vice President of Operations, PX Solutions at Everise, and is responsible for driving operational excellence across the PX and non-healthcare clients. Sean also serves on Everise’s Diversity and Inclusion Council.

Before joining the Everise team, Sean had more than 23 years of experience in the BPO industry. He was Vice President of Operations in the Philippines for seven years before becoming the Vice President of Operations and Program Management for 4 North American sites and 27 client logos. In these roles, Sean was responsible for developing strategies for key clients/portfolios to enable operational effectiveness.

When not working, enjoys playing volleyball, going to the gym and spending time with family and 104 year old grandmother. Sean’s ultimate dream is to have a recurring role on Saturday Night Live.

News and Insights

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Solving the Surge in Stimulus Support with Intelligent, Distributed CX
On 28 December, a $900 billion pandemic relief bill was signed into law, which included enhanced unemployment benefits and direct cash payments. The immediate effect for financial services companies was an increase in customer inquiries, placing a large and unplanned burden on customer support teams, with some companies citing volume increases of over 1000%... yes 1000%.
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2021: The Dawn of Flexshoring
Historian Yuval Harrari told Noema Magazine in June that the world is going to be “fluid and malleable”. As we draw near to the end of 2020, this remains true. Organizational resilience continues to be contingent on employing mindful risk mitigation strategies while retaining an entrepreneurial spirit.
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How Everise has thrived in the Philippines
When the pandemic hit, Everise swiftly transitioned 95% of our champions in the Philippines into a secure work-at-home environment within weeks - since then we have continued to thrive.
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Impact Report: How COVID-19 Is Transforming the BPO Industry
After having to completely transform overnight, the BPO industry now finds itself poised at its next impasse. Is work-at-home simply a business continuity plan, or is it the new table stakes for the industry. It's at these moments it's good to take a measured review of how ready the industry was and what it's doing to prepare for the future.
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Impact Report: How COVID-19 Is Transforming the BPO Industry
Since Everise quickly transitioned to a home-based support model in March, our people have now had time to adjust to a work-from-home environment. We've gathered internal data and learnings to review our work-from-home operations and see how it has affected our employees and overall performance.