Roger Meador is the Co-founder and Senior Vice President of IT for innovative technical support company, Trusource Labs—an Everise company—transforming interactions into intimate relationships through immersive support solutions. Backed by years of senior leadership in contact centers, he developed expertise in metrics design and implementation, workforce management, vendor selection, project management, operations, forecasting, and VoIP (Voice over Internet Protocol) design.
He has been absorbed in the contact center industry for nearly two decades with an extensive record in leading operations for diverse teams, spearheading business expansion efforts across the globe, and creating initiatives that significantly increase agent and resource efficiency. By integrating technical customer support solutions from Everise to its pool of intelligence-powered product experience (PX) solutions, Roger facilitates a unique position to provide a world class customer experience through Everise.
Roger also stands as the Vice President of Technology Services for SPOT Consulting LLC, and President of Cedar Valley Concepts LLC, where he led consulting services on technology-driven workforce management solutions. In the early 2000s, he was engaged with AppleCare as the head of their global technology operations.
When not involved in contact center operations and technology he is a 2nd degree black belt and an instructor in Kuk Sool Won Martial arts at Kuk Sool Won of Oak Hill.