Executive Vice President of Operations, Americas
Jeremy Jepperson is the Executive Vice President of Operations for Americas, overseeing our Experience Centers in the United States and Guatemala. As the head of operational delivery and shared services, he brings forward diverse talents which help innovate and solve business problems. His years of global experience in account management, sales leadership, operations, and finance has prepared him to train and execute strategies which support the company’s goals. He has gained valuable experience over the years as he worked his way up in the BPO industry.
From 2003 to 2007, Jeremy actively engaged in the strategic planning and penetration of new markets as the Chief Financial Officer of Wasatch Fire Suppression, LLC, where he was also one of the five initial founding partners. Eventually, he worked his way into Convergys (now known as Concentrix), where he made strides in his career as a Financial analyst where his responsibilities included budgets, forecasts, invoicing, and financial analysis for a $100M client. Jeremy also had ventures in Account Management from 2006 to 2008 which saw him acquire responsibilities for Workforce Management, Contract Management, and Client Relationship duties while developing strategy and direction for the company which led to a 15% annual revenue growth and grew the contact center agent base from 2,500 to 4,500.
During his time as the Group Vice President and Vertical Leader for Concentrix, he was responsible for a team of portfolio VPs and Directors supporting over 70 global clients in the Retail, Logistics, Travel, Hospitality and Automotive industries. His goal to reach year-over-year growth has constantly garnered favorable results which led to upward financial gains for the companies he has worked with over the years. Jeremy has over 20 years of experience in the BPO industry, managing a $480M annual portfolio across retail, tax, travel, transport and auto industries.
Outside of work, there are two things Jeremy loves doing – building things and vacation. His accomplishments consist of five completed basements and other assorted home projects. When not building, he sees to it his family takes a few trips annually, Disney World in particular, to which both him and his wife have been season pass holders for a good many years.