Gagan Mehta is the Chief Revenue Officer of C3/CustomerContactChannels. C3 forms part of Everise, a Singapore-based firm that has grown into an almost US$250 million global experience company since its inception only three years ago with over 12,000 Artificial Intelligence (AI)-powered employees powering over 500,000 customer service interactions on a daily basis in 13 locations speaking over 20 different languages.
C3 is headquartered in Florida and is a leading international provider of outsourced customer relationship management solutions, meeting growing customer demands by providing omni-channel customer service experiences around the world, creating loyal FANS and returning significant ROI for clients. C3 goes beyond traditional customer service, leveraging Artificial Intelligence (AI) to increase the range and scope of services for clients and disrupting the global BPO industry. With over 9,000 employees worldwide, C3 provides multilingual omnichannel support to clients.
Based in Manila, the Philippines, Gagan manages the contact centre operations of Everise in Asia. Gagan has deep experience in the BPS and BPO industry in the region, starting his career with Wipro as team leader before managing the transitions and quality side at Tesco in India. This provided him with the skills to handle customer quality requirements for major brands, as well as managing teams. Gagan returned to Wipro before working with Sutherland Global Services in the Philippines for over four years. After almost five years at Convergys, Gagan joined the C3 team in 2018.