Carolin Knobelspies is the Chief Service Delivery Officer, Executive Vice President at TruSource Labs, an Everise Company. TruSource Labs forms part of Everise, a Singapore-based firm that has grown into an almost US$250 million global experience company since its inception only three years ago with over 12,000 Artificial Intelligence (AI)-powered employees powering over 500,000 customer service interactions on a daily basis in 13 locations speaking over 20 different languages.
TruSource Labs provides specialist customer support for Internet of Things (IoT) and help desk experiences for Apple users and has a proven track record of delivering service excellence in the IoT space from the initial Beta stages that products go through to mass adoption.
Carolin has been with TruSource Labs for over three years, prior to which she was Vice President for Global Contact Centres for Harte-Hanks Direct Marketing where she was responsible for over 2,000 + contact centre employees. Carolin worked with Harte-Hanks Direct Marketing for over 18 years. Carolin started off her career with Lehman Brothers in 1996.
Carolin is also a triathlete and has participated in numerous international triathlon competitions around the world