Insurance Services

Reliable support through life’s unpredictable moments

Delivering insurance BPO services that instill policyholder trust, drive enrollments, and reduce churn

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Our global team is ready to unlock your business potential. We transform complex challenges into strategic opportunities through strategic partnerships.

Challenge

Navigating complexities in property & casualty insurance

Property and casualty insurers operate amid unpredictable scenarios, complex workflows, and strict regulatory requirements. Through innovative insurance outsourcing services, we help bring stability to this environment with scalable, compliant support that delivers consistency across operations and critical moments.

Fluctuating service demand

Claims, FNOL, billing, and service volumes fluctuate with catastrophes, renewals, and seasonal events, creating challenges in forecasting, staffing, and workforce planning across claims, contact centers, and servicing teams.

Inconsistent Policyholder Experiences

Customer experience in insurance varies across channels, handoffs, and stages of the claims journey, particularly during FNOL and loss events, creating fragmented interactions across policyholder touchpoints.

Complex P&C Operations

P&C operations span licensed and non-licensed functions across sales, claims, PCU, and specialty products, making it more challenging to maintain consistency, speed, and compliance at scale.

Cost and Compliance Pressures

Rising cost-to-serve limits scalability, straining margins while increasing pressure on compliance, audit readiness, and service consistency across high-volume insurance BPO operations.

Impact

Proven P&C operations at scale

Our insurance outsourcing services support high-volume, regulated P&C operations where reliability and responsiveness matter most.

Policyholder satisfaction

0 % CSAT

Across high-impact interactions

Surge-ready coverage

0 %

Service coverage during peak demand

Licensed insurance team

0 +

Licensed agents supporting P&C operations

Approach

Resilient insurance solutions built to scale and adapt

We deliver flexible support models that combine experienced insurance talent with technology-enabled operations. Our tailored approach supports the full lifecycle of P&C claims, servicing, and policyholder engagement.

Policy support (non-licensed)

Comprehensive coverage for all non-licensed policyholder interactions, including billing, payments, cancellations, and inquiries. We use compliance-ready workflows and AI-enabled training to accelerate agent readiness and sustain coverage during demand spikes.

Licensed sales

Support from policy origination through modification, provided by 2,200+ licensed P&C agents. With in-house licensing programs, we can scale licensed operations without relying on external hiring markets.

Technical support

Support for insurance applications and websites, including navigation, authentication, password, registration, and device issues. Our insurance-trained agents use AI surfacing tools for quick information access, reducing friction across digital channels.

FNOL & Claims support

First Notice of Loss and claims intake capture incident details, verify policyholders, and support documentation across channels. We apply proven FNOL playbooks and surge staffing to maintain accuracy, empathy, and consistency during volume spikes.