In the heart of any good CX strategy is the goal to build trust and connections but language often creates a barrier in sending messages across global market – download the case study today.
Providing a great customer experience also means creating human connections, and the best way to do this is by speaking in a native language. According to an ICMI report, 71.5% of CX leaders said support in a customer’s native language significantly increases customer satisfaction.
Building a reliable multilingual customer service team can decrease customer churn; and with technology and AI, businesses and customers are easy to connect.
