We Are People-First
As companies search for avenues to maximize their resources, research suggests that the secret to productivity may be as simple as keeping employees happy.
In simple terms, a people-first approach assumes that what’s good for the people is also good for the company. According to Forbes’ Coaches Council, companies are now realizing that in order to stay ahead in the game, they must put their people first and care for them as if they were customers. It may sound simple, but such a shift in management requires leaders to be more dynamic and malleable in adopting people-centric practices to energize their workforce. In the experience industry, it is, after all, our people that propel our company’s success and continued growth.
However, Forbes furthers that neglecting this timely trend can have significant repercussions. For instance, when leaders fail to align themselves with their team members’ wants and needs on a personal level, they may lose good talent. Cumulative growth is also stunted when employees are handed tasks that do not correspond to their strengths. In short, the responsibility in a people-first environment starts at the top and ends when leaders can meet their people and function as a single unit, instead of seeing them as mere workers.
As for the benefits, well there’s too many to mention. But across the board, corporations have seen a significant increase in overall employee performance after adopting a people-first approach. When employees are healthy and valued, it shows through their quality of performance. It is a mutually beneficial relationship for both the employer and employee.
Power to the People
A study conducted by economists from the University of Warwick, shows that happy employees are 12 percent more productive in the workplace. According to lead researcher Professor Andrew Oswald, industry-leading companies like tech giant Google, have reaped the rewards and boosted employee satisfaction to over 37 percent after investing in employee support programs.
"The driving force seems to be that happier workers use the time they have more effectively, increasing the pace at which they can work without sacrificing quality," lead researcher Dr. Sgroi said.
However, having happy employees takes a lot more than just circulating a few positive posters, handing out incentives, and throwing parties. Adopted from Abraham Maslow’s hierarchy of needs, you must look beyond the satisfaction of your employees and seek to elevate them at an inspired level.
The Harvard Business Review cites that a common mistake for managers is to assume that salaries are the be-all and end-all for their employees. While it pays to pay people well, employee engagement encompasses a wider spectrum of factors. Therefore, corporations must look at their organizational structures and chip away unnecessary elements, unhealthy processes, and mandatory routines that ultimately—and unnecessarily—impede their employees’ satisfaction.
Achieving an inspired level of engagement with our employees is a top priority at Everise. We have been quick to adapt our practices to create an elevated CX career through an amazing work environment that emphasizes a rewarding process just as much as the tangible result. For instance, we send internal emails for every new hire to welcome them to our Everise family and utilize our own digital products to enhance and ease the onboarding process. We also have a “Rockin’ Recognition Program, E- Talks (our version of TED Talks where we encouraged conversations about workplace diversity and company culture), and our global exchange program (GEX) to name a few; we ensure a supportive work environment that celebrates diversity and achievement, elevating experiences daily.
So, if you’re lagging on your customers’ needs, then take a second look, you might be neglecting your people.