Merging Customer Experience with the Internet of Things

Merging Customer Experience with the Internet of Things

Last year, Everise acquired the US company, Trusource Labs. Based in Austin, Texas, Trusource Labs have stood out for a number of reasons. Firstly, they are extremely good at what they do, providing customer and help desk services to technology-related products and services, many of which are often highly complex and sophisticated. This takes skills and ability.

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Singapore budget puts focus on technology

Singapore budget puts focus on technology

Tighter foreign manpower policy for the services sector calls for more technology in Singaporean firms

Singapore has recently released its budget for 2019 and while there were a number of initiatives highlighted, one stood out in particular. The budget announced that the Dependency Ratio Ceiling (DRC) for the services sector will be cut from 40% to 38%, before being further reduced to 35%. This means that firms in many industries will need to hire fewer foreign workers as a proportion of their workforce.

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Tech trends

Tech trends that will drive customer service in 2019

2019 is upon us and now is a good time to take a look at what the next year could bring in the world of customer service. It is worth noting that, while technologies change and become more sophisticated, a few things stay the same – the majority of customers who switch brands do so due to poor customer service, and customers usually prefer to speak with a human when they have a problem.

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fight disruption

In 2019, let’s fight disruption together

Technological disruption has been occurring on many facets of the economy since the Dotcom era. Enabled by scalable, collaborative networks, today’s “disruptors”, such as Facebook, Amazon, Alibaba, Netflix, and Google established that it’s possible to deliver high-value to customers at near to zero marginal costs.

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 Philippine BPO industry

Why AI won’t spell the end of Philippine BPO industry

EVERISE Holdings, Inc. downplayed fears of massive job losses in the Philippine business process outsourcing (BPO) sector as the integration of artificial intelligence (AI) to operations gain ground, stressing that new technology can augment human strengths and allow the industry to thrive.

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Artificial Intelligence: Job Killer or Creator?

It is clear that artificial intelligence will cause disruption in the workplace, but will it actually lead to mass job losses and discontent?

Artificial Intelligence is a buzzword that seems to elicit many different opinions, thoughts, and emotions from different people. For some, AI is the dawn of a dystopian future, one that is dominated by a few large companies or billionaires who control the technology while the rest of us are forced to live in their shadow. For others, AI is the key to a more productive, happier future where mundane jobs will be a thing of the past, and society will be more equal and prosperous.

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Overcoming Singapore's expansion challenges

By leveraging technology and smart partnerships, Singapore can transcend its size and grow into Asia.

Singapore has always been a trading nation, by necessity more than design. The small island on the tip of Malaysia does not have natural resources or the size to be self-sustaining in the traditional sense, rather it has had to trade its way to prosperity. This has meant developing itself as a hub for others to come and do business, something it has succeeded in, becoming the foremost financial hub in the region and home to the world’s top companies who have chosen Singapore as their regional HQ.

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