Global Mobility Part 2- Why Everyone’s a Winner

Diversity is not just about bringing together people of different genders, races, or nationalities but also about fostering the diversity of thinking, according to Deloitte. In other words, leaders must leverage both educational and cultural perspectives of employees when it comes to new business ideation and decision making. With employees coming from multiple backgrounds, teams can tap into the niche areas that are exclusive to specific demographics, allowing them to utilize various skill sets and expertise to solve problems.

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Working Title: Global Mobility Part 1-Win the War for Talent

Global Mobility- Winning the War for Talent

International mobility is a prevalent strategy administered by giant companies, such as Google and Facebook, at the onset of globalization. More than ever, global employee exchange programs are on the uprising trend to becoming one of the critical elements of modern talent management. PwC’s Talent Mobility research reported up to 50% growth in global assignees by 2020. Leaders also realize the impact of international exchange on their talent acquisition and retention initiatives. Conversely, such opportunity improves the employee experience and boosts long-term engagement across a network of teams in multiple offices.

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The Rise of the Experience Economy

The Rise of the Experience Economy

Amidst the fourth industrial revolution, based on a Harvard Business Review study by B. Joseph Pine II and James H. Gilmore, the experience economy has emerged as the differentiator along the progression of economic value. Both renowned academics coined in the 1990’s how the Experience Economy is a concept which has transformed the way in which organisations around the world do business, create products and engage audiences.

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Merging Customer Experience with the Internet of Things

Merging Customer Experience with the Internet of Things

Last year, Everise acquired the US company, Trusource Labs. Based in Austin, Texas, Trusource Labs have stood out for a number of reasons. Firstly, they are extremely good at what they do, providing customer and help desk services to technology-related products and services, many of which are often highly complex and sophisticated. This takes skills and ability.

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Singapore budget puts focus on technology

Singapore budget puts focus on technology

Tighter foreign manpower policy for the services sector calls for more technology in Singaporean firms

Singapore has recently released its budget for 2019 and while there were a number of initiatives highlighted, one stood out in particular. The budget announced that the Dependency Ratio Ceiling (DRC) for the services sector will be cut from 40% to 38%, before being further reduced to 35%. This means that firms in many industries will need to hire fewer foreign workers as a proportion of their workforce.

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Tech trends

Tech trends that will drive customer service in 2019

2019 is upon us and now is a good time to take a look at what the next year could bring in the world of customer service. It is worth noting that, while technologies change and become more sophisticated, a few things stay the same – the majority of customers who switch brands do so due to poor customer service, and customers usually prefer to speak with a human when they have a problem.

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fight disruption

In 2019, let’s fight disruption together

Technological disruption has been occurring on many facets of the economy since the Dotcom era. Enabled by scalable, collaborative networks, today’s “disruptors”, such as Facebook, Amazon, Alibaba, Netflix, and Google established that it’s possible to deliver high-value to customers at near to zero marginal costs.

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