Logistics
Does your company need to engineer out costs, improve efficiency and meet customer demands through innovation?
As global logistics companies face increasing cost pressures to stay competitive, our team works with top organizations to deliver week-over-week, month-over-month cost reduction and efficiency gains. Our solutions improve customer satisfaction while optimizing operations. Our ability to deliver champions at scale across 32 languages ensures the support your company needs, globally.
Choose Everise to streamline your customer service needs within your logistics operations and drive sustainable growth.
Unique Logistics Challenges We've Solved
We implemented real-time business analytics, enabling businesses to identify systemic trends and accompanying actionable responses.
We rebuilt and customized training curriculums from scratch, doing away with outdated programs. The result: reduced attrition and class time, allowing us to meet and exceed client demands.
We implemented new, proprietary speech and SMS analytics, focusing on our clients' large volume business lines that generate substantial benefits to both agents and customers.
We Support Global Leaders
Our clients consider us the best brand in logistics and transportation. We help them retain their market-leading positions by extending loyalty-building customer support.
Our Champions Truly Deliver a Competitive Advantage
Our counter-seasonal staffing strategy allows us to quickly staff up and down as demand changes and spikes occur in your logistics needs. Our proactive approach to workforce management means your customers' questions and concerns get answered quickly and efficiently.
Exceeding Your Customers’ Expectations
The logistics and transportation industry has undergone significant disruption in an era of digitalization. Customer expectations are at their highest, with package delivery times at their shortest. In this highly competitive environment, the quality of your user experience will emerge as a prime differentiator.
Everise in Action
Helping Food Delivery Deliver on its Essential Promise
Learn why many of the most disruptive on demand delivery apps choose Everise to inspire loyalty and positive vibes among their users, drivers and food-service partners. This case study aims to showcase just that.
