Key Vertical

Logistics

Does your company need to engineer out costs, improve efficiency and meet customer demands through innovation?

As global logistics companies face increasing cost pressures to stay competitive, our team works with top organizations to deliver week-over-week, month-over-month cost reduction and efficiency gains. Our solutions improve customer satisfaction while optimizing operations. Our ability to deliver champions at scale across 32 languages ensures the support your company needs, globally.

Choose Everise to streamline your customer service needs within your logistics operations and drive sustainable growth.

Unique Logistics Challenges We've Solved

We implemented real-time business analytics, enabling businesses to identify systemic trends and accompanying actionable responses.

We rebuilt and customized training curriculums from scratch, doing away with outdated programs. The result: reduced attrition and class time, allowing us to meet and exceed client demands.

We implemented new, proprietary speech and SMS analytics, focusing on our clients' large volume business lines that generate substantial benefits to both agents and customers.

We Support Global Leaders

Our clients consider us the best brand in logistics and transportation. We help them retain their market-leading positions by extending loyalty-building customer support.

Our Champions Truly Deliver a Competitive Advantage

Our counter-seasonal staffing strategy allows us to quickly staff up and down as demand changes and spikes occur in your logistics needs. Our proactive approach to workforce management means your customers' questions and concerns get answered quickly and efficiently.

Exceeding Your Customers’ Expectations

The logistics and transportation industry has undergone significant disruption in an era of digitalization. Customer expectations are at their highest, with package delivery times at their shortest. In this highly competitive environment, the quality of your user experience will emerge as a prime differentiator.

+90%
Customer Satisfaction Score
90%+
Training Graduation Rate
99%
Accuracy Rating
30%
Increase in Case Management
+20%
Overtime Hours to Support Seasonal & Weather Surges

Everise in Action

Helping Food Delivery Deliver on its Essential Promise

Learn why many of the most disruptive on demand delivery apps choose Everise to inspire loyalty and positive vibes among their users, drivers and food-service partners. This case study aims to showcase just that.

Current Employee

If you are a current employee and in need of assistance, we are here to help. To ensure that your request is addressed as efficiently as possible, please open a ticket on Workday. Our dedicated support team will be happy to assist you.

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Recruitment

If you are a potential candidate interested in joining our team, we encourage you to explore the opportunities on our career page. There, you will find all the information you need and the positions we currently have available. We look forward to hearing from you and seeing how you can contribute to our dynamic team.

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