Pre-admission
and Arrivals
Navigating the world of healthcare can be a complex journey for patients. Even before a patient shows up at the hospital, there are many steps that need to be completed. Everise understands that this preparation is essential to provide an excellent patient experience and to set a positive tone for subsequent healthcare interactions. This is where our experienced agents shine, effortlessly supporting your patients through this journey.
Finding the Right time for A Visit isn’t A Simple task
Scheduling appointment can be a complex process. When coordinating physicians, support staff, facilities, and equipment, this can limit the number of available appointment times. Everise has the understanding and the experience to find the optimal time when a patient can come in for a procedure. Equally important, is confirming the visit and ensuring the patient has all the necessary information prior to the visit.
Reducing Patient Anxiety with Comprehensive Pre-admission Support
Patients entering a healthcare setting are often apprehensive about the upcoming care, and the administrative tasks required can add unnecessary strain. Everise agents can ease the pressure felt by your patients by providing clear, personalized, and empathetic pre-admission support. Our agents offer comprehensive guidance on everything from procedure preparations to insurance verifications, transforming pre-admission from a stressful necessity into a supportive process that builds trust and reduces patient anxiety.
Managing Comprehensive Medical History Review
Our agents assist in gathering and reviewing comprehensive medical histories for new and returning patients. Our agents ensure accurate and detailed documentation, streamlining patient admissions and helping your medical teams make informed decisions about treatment plans.
Navigating Insurance Verifications and Authorizations
Insurance verifications and authorizations can be daunting for patients. We take over this intricate process, liaising with insurance companies to confirm coverage details and obtaining necessary authorizations. Our agents ensure that your patients can focus on what matters most – their health.
Coordinating with Care Teams for Smooth Transitions
Collaboration between all those involved in a patient’s care journey is crucial to ensure a smooth recovery. Everise agents aid in facilitating effective communication among care teams, ensuring everyone is on the same page regarding a patient’s care. This coordination guarantees smooth transitions and uninterrupted patient care from pre-admission through hospital stay.
Proactive Patient Education
An informed patient is an empowered patient. Everise agents educate patients about their care journey, setting expectations for their hospital stay and procedures. Satisfaction and outcomes improve when patients are empowered with the right information at the right time.
When you build a partnership with the right Healthcare BPO, you can provide a seamless, worry-free experience for your patients from scheduling to arrival and beyond. We’re here to help you humanize healthcare, one patient interaction at a time.
