Where’s My Order?
Mail Order Support
Everise Has the Answer
Mail Order is where a PBM most closely resembles a retail Pharmacy. Beyond the management and payment for medications, the mail order department dispenses and delivers medications to members on a regular basis. This allows for significant efficiencies. 90-day prescriptions, scheduled auto-delivery, and convenience packaging for medications, all distinguish the PBM from the retail facility and provide significant member benefits.
With these benefits also come challenges. We tackle many of the key concerns of your members: “Where’s my order?”, “When will I receive my medication?”, “Do I need to get a new Rx written?” and “How much will it cost?”. We also support members during the annual formulary and coverage changes, communicating any changes to their scheduled medication deliveries.
WISMO
With most delivery products, when there is a delay, that causes an inconvenience. When a medication is not delivered on time, this can have a significant impact on a member’s health and wellbeing. Everise understands the seriousness of timely medication delivery and treats every “Where’s My Order?” (WISMO) inquiry with the seriousness that it deserves.
Enhanced Customer Service (Going Beyond the Medication)
Beyond just managing prescriptions, when available, Everise agents’ efforts transcend traditional services, offering access to OTC products that compliment a member’s care regiment. This strategy boosts convenience, member retention, and overall service satisfaction, providing a comprehensive solution for a member’s healthcare needs, all in one place.
An Indispensable Healthcare BPO Partner
At Everise, we understand that managing medication needs can be complex. The Mail Order service provide the convenience of medications being delivered directly to the member’s door, but it does require some oversight. Everise agents help support each member maintain their mail order deliveries with minimal disruption. With our commitment to service, we partner with PBMs to streamline each member’s delivery experience and focus on what truly matters – your members’ health.
