Member
Engagement
Powering the Future of Healthcare
Due to their crucial role in healthcare delivery, Pharmacy Benefits Management (PBM) firms are often subject to stringent customer satisfaction evaluations. A Pharmaceutical Strategies Group (PSG) study revealed that the Net Promoter Scores (NPS) in 2022 plunged by 52.6% from the previous year, descending from 38 to 18. While they may not be great, these ratings present PBMs with an opportunity to outperform in the market by enabling exceptional member experiences.
At Everise, we firmly believe that an efficient PBM service relies on the proficient management of pharmaceutical transactions and a deep understanding of your members’ unique needs. We collaborate with you to ensure the best outcomes for your members.
Formulary and Co-Pay Inquires
Understanding formulary tiers and co-pays for different medications can be daunting. Everise agents help to clear up member confusion by providing precise and concise information about formulary status and the associated co-pay for each medication. Whether a generic or name brand, we ensure your members understand the costs and can access the best possible choice within their budget.
Medication Adherence
Following medication regimens can pose significant challenges, especially for those juggling multiple prescriptions. To mitigate these challenges, clients introduce solutions to reinforce medication adherence, ensuring members utilize their medications correctly and consistently. A significant part of this initiative focuses on education to foster better compliance. Our agents provide the following:
- Tactics for remembering to take your medication.
- Insuring adequate quantity on hand before traveling.
- The importance of maintaining a consistent schedule.
- Practical strategies to manage complex medication schedules.
We also implement a system of timely reminder calls to bolster adherence. These friendly prompts are essential, encouraging members to make sure they refill their medications on time. This dual-pronged approach ensures your members understand their treatment plans and have the necessary support to follow through, maximizing the benefits of their prescriptions.
