Empower Members by Partnering with an Innovative Healthcare BPO
We know that navigating the healthcare system can be difficult and frustrating. By partnering with Everise, you can have access to advanced approaches and technologies that help reduce friction in the member journey.
Healthcare insurance is a complex landscape and can often overwhelm or frustrate members. We tailor our services to the unique needs of your member base, lifting the burden of daily customer service from your shoulders and enabling you to focus on delivering quality services. Our agents work to demystify co-pay structures, authorization levels, covered entities, and covered services, ensuring members are well-informed and that there are no surprises.
Are your current contact center partners delivering value to you and your members?
Compare us. In the Healthcare BPO environment, “value” is measured in quality of service. Everise’s performance on statistics such as NPS, CSAT, CTM (Complaints to Medicare), and FCR (First Contact Resolution) exceed client goals and outperform other suppliers.
Enable Frictionless Omnichannel Member Experiences
As member demographics span various generations, embracing new digital support channels is crucial while preserving a robust base of agents ready to answer the call when needed. Our award-winning, omnichannel member experience solutions span voice, email, chat, social media, chatbots, and more, providing you with a single Voice of the Customer for all your channels.
Our Member Engagement Capabilities
- Claims status and research
- Benefits Eligibility
- Physician & Hospital lookup
- Member Education
- Appeals and grievances
- Disease-specific proactive outreach
- Welcome outreach
- Product Orientation
- General customer service (co-pay, ID card, etc.)
- Transportation coordination