Championing Member Happiness at the Core of Every Single Interaction
Research shows that a person’s health is a top concern, that is why it is important to layer every single interaction with human connection. Everise understands this, we have the expertise and skill set to support these delicate conversations with empathy and understanding.
Are your current contact center partners delivering value?
Simplify Member Journeys with a Spectrum of Tailored Support Solutions
Choosing the right healthcare BPO to work with can be a long, drawn-out process. Everise breaks that static mold. Our speed to proficiency enables you to hit the ground running by collaborating to craft an innovative solution optimized for your unique business goals. Embrace change with Everise and enhance your insurance sales operations, paving the way to profitability.
- Lead Generation
- Schedule Appointments
- Appointment Confirmation Calls
- Eligibility qualification
- Needs Assessment
- Product Recommendation
- Book of Business follow up
- Benefit Checkup
- Benefit Eligibility and explanation
- Policy Enrollment – new, renewal, and modification
- Enrollment Confirmation
- Annual Notice of Change
- Pre-Renewal contact
- Personalized Member outreach based on member satisfaction
Comprehensive Licensing Group
Acquired and managed more than 90,000 licenses in 2022 in all lines of authority.
Everise’s licensing group oversees more licensed agents a year than most carriers. We manage new and previously licensed agents, with dedicated departments focused on appointments, non-residential licensing, and continuous education requirements
Equipped with cutting-edge tools and processes, our team is a smoothly functioning system, proficient in managing the minutiae of licensure with exceptional expertise.
- Zero licensed compliance events under fully managed services
- Monthly and quarterly auditing help keep Business Entity, DRLP
Rapid ramp staffing for scheduling support
Improving NPS by tackling a notoriously difficult call type
“Everise proactively innovates and suggest ideas about how they can do more instead of just getting comfortable.”
Head of Digital Strategy & Solutions
National Health Insurance Company
“Everise has a very involved and engaged management team that is always available to understand our requirements and serve us in the best possible manner.”
Dir. Customer Experience
Regional Health Insurance Company
“They are usually the fastest to get back to us in terms of solutions and they know what you want.”
Chief Operation Officer
Leading Health Insurance Company