Systematic Insights® is a data-driven methodology developed by Everise. It improves CX by helping our clients perfect their products by providing insight into the customer experience. SI can be applied to both products and services, and was created to perfect products and services at every stage of their lifecycle.
At Everise, we apply the SI process to drive behavior and process improvements on our own teams. Using data-driven coaching tools to identify areas of opportunity and recognize top performers, we’ve produced an unprecedented level of consistently high quality, and a new perspective on the standard metrics and data that are readily available in most contact centers.
Related insights and studies: