Short message service (SMS) support is the type of customer support service provided through text messaging. It is known to be the most widely used type of data application in the world. Through this asynchronous form of communication the agent and customer does not necessary need to be active at the same time in order to connect and communicate back and forth.
Today, many organizations find SMS support as a convenient way for them to assist their customers in resolving their issues and concerns without having the need to have a phone conversation.
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