The responsibility of health insurance agents goes way beyond assisting their clients after the plan is purchased. They must also help them resolve questions and problems regarding billing, utilization, medical claims, and appeals. These agents are licensed by their state department of insurance as well as certified by the government-run exchange. All of them must receive specialized training in the insurance products they sell from state regulatory agencies and insurance companies they represent. To keep their licenses and certifications, they must continue their education.
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