What is a “gamification strategy“?

This refers to an approach that applies the basic elements and principles of game playing. In business, gamification is used to encourage employee engagement and productivity within the organization.

Many call centers are utilizing this approach to help keep their agents happy and productive. Since the industry of customer service relies heavily on the overall performance of agents, it’s important to keep them motivated and empowered. Additionally, this method allows companies to assess, drive, and create a reward system based on how well the employee performed.

Everise believes that embracing a progressive and inclusive company culture is the key to our success. Having adopted the people-first culture has allowed us to celebrate diversity and inclusion within our company. We ensure that the hard work and achievement of our Champions will be recognized and rewarded. We have programs, performance awards, and celebrations to encourage growth and innovation for our entire organization.


Related insights and studies: