CX Tech Ecosystem

What is a “CX Tech Ecosystem“?

A CX Tech Ecosystem is made up of many technologies needed to integrate, orchestrate, automate, and operate customer interactions across the end-to-end customer lifecycle to enable amazing experiences at scale.

According to IDC, 80% of enterprise revenue growth will be dependent on digital offerings and operations by 2022. Understanding the role of each technology in a CX ecosystem will help companies maximize their investment and increase customer satisfaction and loyalty.


Related insights and studies: