What is “Contact Center as a Service (CCaaS)“?
Contact Center as a Service (CCaaS) refers to a software deployment model that enables companies to purchase customer support technology. This software is typically hosted or built natively in the cloud rather than having it hosted on-site.
What are the benefits of CCaaS?
By using CCaaS products, companies can reduce operational costs while increasing flexibility and speed to scale. Since CCaaS providers are responsible for maintaining and developing the software, contact centers can focus on using the software to provide and improve customer experiences. One of the primary functions of CCaaS is to route and manage interactions from all communication channels.
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