Business Processing Outsourcing (BPO)

What is “business process outsourcing (BPO)”?

Business process outsourcing (BPO) refers to the practice of contracting a specific work or business processes to an external service provider. Some of the most commonly outsourced services include customer support, payroll, accounting, telemarketing, data recording and social media marketing. Economic advantages to outsourcing include lower labor and real estate costs as BPOs typically operate in lower cost markets, lower tech and hardware infrastructure costs as these are spread by the BPO among many clients, and efficiency gains resulting from specialization.

As a next-generation BPO, Everise extends clients substantial advantage via cutting-edge solutions which include multilingual, native language voice intelligence solutions, AI-powered chatbots, virtual helpdesk assistants, as well as enabling pre-release field and beta testing of Internet of Things (IoT) products, among traditional services.


Related insights and studies: