Jade Randall
August 2020 · 3 min read
22nd June 2020, Manila — Everise, a next-generation BPO, is currently recruiting thousands of staff in the Philippines to supplement their headcount in Manila.
Despite uncertainties within the travel and hospitality industries due to the Covid-19 pandemic, the company has experienced a phenomenal 18% growth in headcount since the start of the year 2020, with new business wins from the Food Delivery, Gaming, eCommerce and Healthcare industries.
Everise has a well-earned reputation for success among its clients. Staff attrition rates fell to a record low of 1% in April, and accordingly, the company’s KPI pass rate (the measure by which the company achieves all targets set by clients) increased to 97%. Three of the largest key clients ranked Everise as #1 vendor.
Sudhir Agarwal, Founder and CEO of Everise, says that “The operational metrics point to us having an appetite for growth, and as such we are poised for strong recovery post-COVID-19 and the necessary restrictions on movement.“
Working at Home
The Everise customer experience center in the Philippines is the company’s largest to-date. Housed in two facilities in the Bonifacio Global City in metro Manila, the Everise offices feature modern infrastructure and amenities. However, these facilities currently sit nearly empty due to local restrictions.
Everise moved 90 percent of their 12,000 strong support of customer service champions onto a secure Desktop as a Service (Daas), work at home (W@H) solution in under two weeks during March 2020, in no small part a factor that has supported increased demand from enterprise customers.
“We are a people-first company who has entrepreneurship and innovation in our DNA. It is critical that we live these values during a crisis to offer a superior brand experience,” says Sudhir Agarwal, Founder and CEO of Everise.
Awarded for its W@H solution, Everise invested millions of dollars in developing talent, tools, infrastructure and security practices over the past two years to enable staff to work from home.
“We engineered home-based operations such as remote recruiting, virtual training and on-boarding, and business intelligence. As a result, all of our solutions, including omnichannel customer service, tech support, fraud detection, and community moderation, chatbots and natural language interactive voice response systems, can be delivered from home,” says Agarwal.
“We are exceedingly grateful that due to this foresight, we have not only been disrupted by the ongoing Covid-19 crisis, but we’ve been able to step in where other companies could not continue to support their customers.”
→ Learn how Everise remains resilient in the Philippines, where others have failed.
Employees now work at home on secure Virtual Desktop infrastructure and telephony, which are scalable and sustainable processes.
Agarwal added, “In December 2019, we projected that our W@H solution would experience a 26 percent compounded annual growth rate (CAGR) between 2019 to 2024, and we expected W@H revenue to grow by 50 percent between 2019 to 2020. Yet now, we project total champion headcount growth of 50 percent in 2020. And the entire additional headcount will be using the W@H setup.”
Everise encourages empathy and accepts employees of all persuasions. If you are interested in working with Everise, visit weareeverise.com. We look forward to welcoming you!
About Everise
Everise is a global experience brand extending CX transformation to enterprises from the Fortune 500 to the world’s most beloved unicorns to high growth tech start-ups. With 15 experience centres located strategically across 8 countries, Everise, a next-generation BPO, leverages the unique strengths of specific geographies and populations to provide partners with outsourced customer, product and digital experience solutions that are scalable, sustainable, agile, secure and fluent in over 20 languages.
