Author: admin

Everise and the American Chamber of Commerce (AmCham) in Singapore held a panel discussion at the Shangri-La hotel, where thought leaders from leading industries gathered to share their insights about navigating a rapidly evolving Asian market. Everise Founder and CEO Sudhir Agarwal, Microsoft Asia President Ahmed Mazhari, and Group President of ONE Championship Hua Fung Teh, shared an insightful discussion that was moderated by Human Connection Specialist and Speaker Simone Heng. Together, they discussed the lessons they learned from the pandemic and shared their insights on #mentorship, resilience, and empathetic leadership.

Unforeseen world events last year accelerated a massive shift in consumer and organizational behavior, forcing companies in the CX space to reorganize and adapt to meet desired outcomes. Understanding how trends and investments can influence the future of a business is vital in ensuring business continuity amidst uncertainty. Everise CFO William Foo shares his insights on current trends that could impact the future of the CX industry and how Everise continues to evolve the customer experience and meet the demands of an ever-changing landscape.

When it comes to mitigating risk in the customer experience industry, diversification and long-term thinking are vital. Gagan Mehta, Everise EVP of Operations, shared with ANC on Market Edge in the Philippines, how Everise has seen an increase in demand by adapting to new ways of working, without jeopardising performance.

A leading regional ASEAN bank undergoing rapid external and internal growth. under the weight of a huge influx of new employees, the client’s HR department found itself unable to operate efficiently, being inundated with thousands of often repetitive inbound email and phone inquiries. It needed an innovative solution to help.

Every smart device maker knows that reseller, warranty and credit card fraud are bad for their reputations and bottom lines. So why don’t more do something about it? Here are five secrets from an experienced fraud team on how to fight back.

Secret #1: Successfully blocking fraud saves brands a substantial amount of money and reputation.

Secret #2: Fighting fraud starts with arming your front-line support agents with adaptive insights.

Secret #3: Smart fraud prevention prioritizes people over artificial intelligence.

Secret: #4: Experience and intuition are vital to effectively detecting and preventing fraud.

Secret #5: A multidisciplinary and collaborative team is critical to fighting fraud.