Meet Our Award-Winning Leaders
 

Ever a believer in the power of technology and its disruptive yet beneficial capabilities, Sudhir Agarwal brings more than 25 years of corporate leadership and management experience to his role as Founder and Chief Executive Officer of Everise. With a proven record of helping enterprises achieve long-term growth and years of overseeing corporate mergers and acquisitions, migrations, business development, outsourcing, and vendor and client management, he has spearheaded multiple expansions for multiple companies in the customer experience (CX) industry.

Today, Sudhir is at the helm of Everise leading and expanding the business operations, with a vision to become the world’s leading customer experience solutions and technology business. To realize his vision, Sudhir first partnered with Everstone Group to build Everise into a next-generation industry leader, then was instrumental in the investment into Everise by Brookfield Asset Management and Warburg Pincus.

Sudhir began his journey with Genpact in 1999, a global professional services firm where he held multiple leadership roles spanning across operations and transition management and spearheaded the company’s successful foray into Hungary and China. Following Genpact, Sudhir was a founding member of Aegis, one of the largest BPO companies in India. Growing the company from a mere five-employee operation, he scaled the operation from its humble beginnings into India, Sri Lanka, South Africa, Europe, the Middle East, Australia, Argentina, the US and Asia. Succeeding Aegis, Sudhir founded Sunrise BPO with a vision to create a unique customer experience company that is digitally enabled.

Coming from a family of entrepreneurs, Sudhir earned his bachelor’s degree in Commerce from Delhi University and his Master of Business Administration in Strategy and International Business from Manchester Business School, UK.

As an impactful orator and thought leader in the industry, Sudhir has been regularly invited to speak at various prestigious forums across the world, including the Wharton India Economic Forum at Philadelphia, the Aspect BPO CXO Xchange roundtable in Hong Kong, Silicon India Leadership Summit in New Delhi and CX Asia in Singapore.

Sudhir has also won numerous prestigious awards including two consecutive year wins for Executive of the Year by Singapore Business Review’s Management Excellence Awards (2019, 2020), and Outstanding Leader in Asia from the Asia Corporate Excellence & Sustainability Awards (ACES) and was named one of the 100 People Transforming Business in 2020 from Business Insider.

Dave Palmer is President of Everise and is responsible for leading the company’s core business operations which include oversight of all key functional responsibilities and encompassing all employees.

Prior to his engagement with Everise, he was the Chief Operating Officer at VXI Global Solutions, a trusted customer experience and contact center partner for the world’s leading brands. Immersed for more than 29 years in the customer experience industry, Dave built an extensive history of working in executive leadership positions such as chief operating officer for several public and private firms, including AOL, eTelecare Global Solutions, and Connextions, An Optum Company.

His life’s work focuses on the customer experience and contact center industry, beginning his career with America Online (AOL) in 1994. Dave passionately sharpened his skills and expanded his knowledge in vendor management, account management, sales, strategic planning, business development, customer experience process improvement, customer relationship management, IT operations, and business process outsourcing internationally.

While not spearheading the company towards its goal of becoming the world’s leading customer experience technology and solutions business, Dave enjoys traveling with his wife of 27 years, spending time with his Son Jesse, and taking care of his English Bulldog Leo.

Sheena is the Chief People Officer at Everise.

She drives the company’s continued growth by creating and managing effective people strategies. Focused on delivering tangible results for the Everise group, Sheena is responsible for HR Strategy and Planning, Talent Engagement and Management, Compensation and Benefits, Staffing, Succession Planning, and Leadership Development.

Being a passionate and hands-on Human Resources executive with more than 20 years’ experience in diverse industries and countries, her industry knowledge focuses on Performance Management, HR Consulting, Talent Acquisition, Business Process Outsourcing, and Customer Relationship Management. Sheena’s leadership has been recognized with multiple global awards including the the Stevie Awards for Women in Business 2023 (Gold) for Women Helping Women in Business, as well as the Stevie for Great Employers 2023 (Silver) for Chief Human Resources Officer of the Year. Her work was also instrumental in elevating Everise’s status as a Newsweek Most Loved Workplace and Great Place To Work USA Certified company.

Before joining Everise, Sheena was engaged with Aegis, one of the largest BPO companies headquartered in India. She was with Aegis for eight years, starting as a Senior Manager for HR and moving up to the role of Vice President and Head of HR for the company’s United Kingdom and South African operations.

Prior to Aegis, she also held HR roles at Promantra, a revenue management company geared to the medical field, DXC Technology (erstwhile CSC), a global IT services company and Genpact (erstwhile GECIS Software Services).

Sheena earned a Bachelor’s Degree of Science in Chemistry from Christ University, Bangalore, and her Postgraduate Diploma in Human Resources and Personnel Management from Symbiosis Institute of Management Studies, Pune.

In her spare time, Sheena enjoys traveling to explore new places and cultures as well as mastering the game of tennis.

Jeremy is the Global Chief Client Officer at Everise. As the head of customer engagement, he is a dynamic and driven professional with a passion for innovation and a proven track record of success. Jeremy has over 23 years of global experience in the BPO industry in account management, sales leadership, operations, and finance. He is known for his strategic thinking, problem-solving skills and ability to drive results.

During the early 2000’s, Jeremy led the establishment and growth of a start-up company, Wasatch Fire Suppression, LLC, as the Chief Financial. He led this company to growth until he relocated to Kansas City in 2007 as the client leader over one of Convergys’ (now known as Concentrix) Top 5 clients. Following that move, Jeremy spent time in sales operations, account management and concluded his career prior to joining Everise as the Group Vice President responsible for the top growth vertical at Concentrix. His reputation from both clients and employees is that of a respected and trusted business leader.

Outside of work, there are two things Jeremy loves doing – building things and vacations. His accomplishments consist of five completed basements and other assorted home projects. When not doing projects around his house, he goes on vacations with his family. His favorite spot is Disney World, where he and his wife have been long-standing annual pass holders.

Yogesh Khattar is Chief Operating Officer at Everise, and is responsible for managing and overseeing global operations for the company.

Yogesh brings over two decades of experience managing global operations and client management for large-scale contact center operations. An experienced leader who has led diverse teams to achieving success in highly competitive and dynamic environments, Yogesh is skilled in driving operational efficiencies and building and managing high-performance teams.

Prior to joining Everise, Yogesh held senior operations roles across various global companies. He was the Head of Operations at Telus Health, responsible for Global Health and Wealth administration outsourcing operations across the U.S., Canada, and India. While there, he was responsible for the largest acquisition in the Health and Pension administration business and set up two new physical locations in India.

Yogesh had also managed global operations, training, quality, and workforce management functions, as the Chief Operating Officer of C3/CustomerContactChannel. Prior to that, at Aegis Communications, Yogesh served as EVP, U.S. and Costa Rica, as well as SVP, Global Command Center, Operations, South Africa. He also spent a decade at Dell in various roles, including managing their largest customer support center.

Outside of work, Yogesh enjoys watching movies and cricket. He also enjoys sports such as squash and tennis.

Helen Franco is the Chief Legal Officer at Everise, protecting the company from legal risks while monitoring compliance to ensure it adheres to sound corporate governance practices. She oversees the review and approval of all documents pertaining to the company’s operations, monitors its commercial insurance, and serves as the keeper of its business and corporate records. Given the international reach of the Everise group, her responsibilities also extend not only to the United States but also to Latin America, Malaysia, Ireland, India, and the Philippines where she engages with local counsel regarding the company’s business and legal interests.

As an experienced corporate attorney with substantial in-house experience and a background as outside counsel to publicly traded and private, venture-backed companies, and more than 25 years of experience, Helen’s pool of knowledge and expertise has a strong focus on client and vendor contract drafting and negotiation, and corporate governance. She specializes in general corporate work, corporate governance, property leases, financing transactions, and reviewing and negotiating a wide variety of complex commercial transactions.

Helen’s career started as an associate representing publicly traded clients for Steel Hector & Davis LLP, which was one of the three major law firms in Florida at the time. Before joining the company in 2010, she served as in-house counsel for software and manufacturing companies, and other companies providing healthcare-related products and services. She holds a bachelor’s degree in Business Administration in General Management with a concentration in Human Resources from Florida Atlantic University and earned her Juris Doctor from Nova Southeastern University summa cum laude.

When not engaging in company business, she enjoys international travel, reading, film, and attending performances of the Miami City Ballet.

Shiv is one of the founding team members of Everise and has more 20 years of experience in scaling international businesses through mergers & acquisitions and business development.

As the Chief Strategy Officer, he supports the company’s inorganic growth strategies, identifying high-potential market segments to invest in and building relationships with CEO’s and founders of disruptive businesses. He joined Everise from Aegis BPO where his key responsibilities were around strategic decisions, international business growth, go-to-market strategy, and global mergers & acquisitions. Prior to Aegis, he worked with Genpact and British Airways, and founded a Training and Consultancy firm in 2003, which he successfully ran until 2008.

Shiv has an MBA from IMT Ghaziabad following a Bachelor’s degree from Delhi University, he is an alumnus of the Doon School. In his free time, he enjoys sketching and teaching his sons the joys of field hockey and squash.

Ganapathy Subramaniyan is the Chief Information Officer for Everise, based out of our Manila Experience Center. As the CIO for Everise, Gana is responsible for managing the company’s technology operations & infrastructure, ensuring that it aligns with the company’s goals & delivers value to customers, and has been critical in establishing the most innovative CX technology platform in the industry for Everise.

Gana is a result driven ITES industry veteran with over two decades of leading experience in facilitating and building world-class technology management. He is an expert in strategizing and managing technical infrastructure in multinational environments. His in-depth acumen & technologically drive expertise to devise and deliver result-driven strategies and goal-oriented outcomes in a rapid changing environment helps transform progress, profitability, & productivity. Gana leads the company’s digital transformation initiatives with deep understanding of technology & familiarity with latest digital trends & developments. This includes knowledge of cloud computing, artificial intelligence, & robotics process automation.

Most recently, Ganapathy was with Aegis Customer Support Services, Mumbai, as Executive Vice President – IT, wherein he was responsible for IT innovation & transformation, IT Solution delivery, IT Projects delivery, Information Security & IT procurement. He has proven skills in consistently improving delivery timelines & service levels with cost-effectiveness, solutions planning, designing, and implementing best practice methodologies for continuous improvement and bottom-line growth.

Academically, Ganapathy holds an Engineering Degree, having specialized in Electronics & Communication from National Engineering College, India. Aside from his extensive career, he also loves playing and watching live Cricket with his son and daughter and traveling to new places, especially in India.

Maneesh is the Chief of Staff and Deputy Chief Financial Officer at Everise and is responsible for the company’s investor relations, corporate development, and corporate strategy. With over 16 years of experience spanning finance management and general administration in CX companies, he is adept at overseeing strategy, Finance and working with company boards and leadership to increase value.

With a robust background in financial reporting, planning, and restructuring, Maneesh brings rich experience in transforming and automating Finance functions, as well as identifying risks and gaps and implementing targeted measures to improve process performance. Before joining Everise, Maneesh worked with Genpact, Datamatics, Aegis, and Minacs, where he was responsible for strategic planning and keeping financial targets on track. He counts managing divestments of over US$49m of business, as well as the successful completion of US$610m of equity sales, amongst his key achievements in prior appointments.

Maneesh is a strong believer in championing personal finance and has been managing his own finances for more than 20 years.